IT Communication Specialist

Greetings from Sloka IT Solutions.

Title - IT Communication Specialist

Language - Dutch or French & English

Location - Place du Luxembourg, 2 E - 1420 Braine-l'Alleud

Duration - 12 months

Workplace type - Hybrid

Experience - 5 years

Job Description: IT Communication Specialist:

• We are looking for a proactive and innovative IT Communication Specialist to join our House of IT Services team at the end client's side.
• Your mission will be to design and deliver clear, engaging communication about IT services, updates, and initiatives to internal users and our garage network. You will act as the voice of the IT department, ensuring that all messages are user-friendly, timely, and aligned with corporate standards
• If you have strong communication skills, a passion for technology, and the ability to translate technical information into simple, impactful messages, we invite you to apply

Objectives of this Role:

• Develop and implement communication plans for IT services and projects
• Ensure all IT-related messages are clear, concise, and adapted to non-technical audiences
• Manage communication through community channels, including
• LMA Channel: Extranet, D’EasyPortal, LMA Intranet, Teams Channel, Viva Channel
• DIA Channel: Intranet, Extranet, D’EasyPortal, LMA Intranet, Teams Channel, Viva Channel
• IT Channel: RED Alert, Teams Channels
• Collaborate with IT teams to gather accurate information and turn it into user-friendly content
• Promote IT initiatives and tools to improve adoption and user experience
• Act as a liaison between IT and business units to ensure consistent messaging

Key Responsibilities:

• Draft and distribute IT service announcements, maintenance notifications, and project updates
• Create engaging content for newsletters, intranet posts, and internal social platforms
• Prepare FAQs, guides, and quick tips for IT tools and processes
• Monitor feedback from users and garages to improve communication effectiveness
• Maintain a communication calendar for IT initiatives and service changes

Required Skills and Qualifications:

• Bachelor’s degree in Communications, Marketing, or related field
• 2–4 years of experience in corporate or internal communication roles
• Ability to simplify technical concepts for non-technical audiences
• Excellent writing, editing, and visual storytelling skills (NL - FR - UK)
• Strong organisational and project management abilities
• Proficiency in SharePoint and digital communication platforms (Teams, Viva)
• Openness to emerging technologies and ability to leverage AI tools for content creation and optimisation
• Collaborative mindset and ability to work closely with IT teams

Preferred Skills:

• Experience in IT or technology-related communication
• Knowledge of change management principles (e.g., ADKAR)
• Basic understanding of IT service management (ITIL) concepts
• Skills in graphic design or content creation tools (ex: Adobe Suite)

Performance Expectations (KPIs):

• Timely delivery of IT announcements and alerts
• Engagement rates on community channels (Teams, Viva, Extranet)
• Positive feedback from internal users and garages on clarity and usefulness
• Increased adoption of IT tools and portals following communication campaigns
• Reduction in repetitive IT support queries due to improved communication

If interested share your updated CV to sivapriya@sloka.eu