Customer Support Analyst

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a
killer product
, a
huge global community
, as well as a
fun and exciting work environment
.

What you will do:

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide
support
and
help
to our
existing and potential customers
, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of
helping our software's users by investigating to provide them the perfect answer to their questions
. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to
understand the functional issue and investigate
. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.

Responsibilities

• Help customers with their use of Odoo Business Apps
• Solve functional problems by investigating
• Engage with our visitors and leads (Livechat)
• Ensure customers' satisfaction
• Improve customer's experience
• Contribute to the improvement of our product & all documentation
• Side projects (recruit and onboard new colleagues, give training, ...)

Must Have

• Fluent in English and German
• IT & Business Affinity
• Customer oriented
• Autonomous and fast learner
• Valid
  work permit
  for Belgium
• Solution minded

Nice to Have

• Any other European language is a + (Spanish, Italian...)
• Good knowledge of business processes
• Technical knowledge (XML, Python, JS)

What's great in the job?

You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to
the improvement of our software Odoo
by escalating good feedback.

In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee