Senior Business Analyst

We are looking for a Senior Business Analyst to join our team and play a key role in supporting business operations and driving process improvements across the organization.

Mission:

As a Senior Business Analyst, you will work in an Agile environment to ensure business continuity, manage features and initiatives, and support colleagues across the company. You will handle a mix of strategic changes, small improvements, recurring tasks, and incident management while collaborating closely with development teams and end-users.

Responsibilities:

• Gather, challenge, and consolidate requirements from a diverse set of stakeholders and gain deep expertise in your domain.
• Collaborate with subject matter experts to define product concepts, processes, and functional architecture.
• Define acceptance criteria for features and initiatives under your responsibility.
• Work closely with Product Owners and development teams during refinement sessions to ensure all necessary information is available.
• Support business and user testing, and assist with the organization of User Acceptance Testing (UAT) when applicable.
• Continuously evaluate and improve existing processes to enhance efficiency, customer experience, and compliance.
• Create and maintain clear, accessible documentation to support consistent execution and incident resolution.
• Periodically review documentation to ensure it reflects current reality and meets regulatory or control requirements.

Required Experience & Skills:

• Experience: Minimum 7 years in business analysis or related roles.
• Methodology: Strong knowledge of Agile practices.
• Soft Skills: Analytical and conceptual thinker, structured approach, solution-oriented, stakeholder management, negotiation and persuasion, teamwork, adaptability, proactivity, and effective communication with diverse audiences.
• Languages: Fluent in Dutch or French; knowledge of English