Client Support Advisor

Job ID:42953
Location:Antwerp : Jan Van Gentstraat 7  
Position Category:Client Management
Position Type:Employee Regular

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

From independent third-party auditing, certification and training; to consultancy services; to real- time assurance technology; to data-driven supply chain transformation, our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them.

LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Role Purpose

Inspection Services provides industrial manufacturing inspection and certification services to all sections of the supply chain around the world.  We support clients in mitigating the risks they face throughout the manufacturing process, whether during design, manufacture, assembly of product components, the production of prototypes, or when seeking type approval or project certification. Our services are designed to support clients throughout all aspects of the industry.

As Client Support Advisor, you will ensure a positive customer journey by providing relationship management support as a named advisor across the whole client lifecycle, from client request, planning through to invoice.  You will work with colleagues within SDS (Service Delivery Services) , SD, Sales and within the Central Service Delivery support team, to ensure that your time is dedicated to client support, and back-office activities are managed by the central team.

Key Responsibilities

Key Requirements

Pre-Employment Checks  

If you are successful in securing a role with us, you will be subject to pre-employment checks, depending on the legal requirements and practices in your country of employment.   

If eligible these checks will include right to work, identification, verification of employment history, education, and criminal records where permitted by local law.   

All checks will be conducted in accordance with applicable privacy and data protection regulations.   

We will involve the third party supplier to run the background checks as needed and your data will be retained for a period as needed for the recruitment purpose.  

To the extent to be permitted by the applicable local law, your data may be stored outside of your employment country dependent on our operation structure.  

Your application of this role will constitute your consent on this paragraph.  

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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