Sales Associate

Location: Antwerp - Modepaleis

Schedule: 4/5de

Dries Van Noten founded his eponymous brand in Antwerp, Belgium, in 1986. He is widely recognised for his distinctive approach to craft, combining refined tailoring with bold eclecticism. His signature use of print, texture, colour, and silhouette continues to define a style that exists beyond seasonal trends. Today, Dries Van Noten collections are available in stores across Europe, the United States, and Asia, as well as through a global network of wholesale partners, and online. The brand has recently expanded into beauty and fragrance, complementing its ready-to-wear and accessories collections. In December 2024, Julian Klausner was appointed Creative Director. Having worked closely with Dries since 2018, his deep understanding of the house’s identity ensures continuity while opening a new chapter for its future.

Mission

As a Sales Associate for Dries Van Noten, you will be at the forefront of delivering exceptional customer service and driving high-quality sales. Your role will involve building strong client relationships, adapting to their needs, and embodying the Dries Van Noten philosophy. Your dedication and professionalism will contribute to the store’s success and enhance the overall customer experience.

Your Tasks & responsibilities

• Focus on generating high quality sales across all product categories, developing strong client relationships, and delivering outstanding services
• Make sure to adapt to each client, identifying their needs and inspiring them across the Dries Van Noten creations
• Execute sales and operations in an effective and efficient manner to achieve and exceed planned daily, weekly and monthly sales goals
• Demonstrate a high degree of professionalism in communication, attitude and teamwork with customers and peers
• Identify and handle client enquiries and concerns
• Provide a flawless selling ceremony and impeccable customer experience
• Communicate Dries Van Noten brand aesthetic, philosophy and lifestyle to the customer
• Execute constant follow-up and retention activities to nurture and develop the client portfolio

The tasks above are not conclusive and may change according to the needs of the company. A flexible approach towards tasks and responsibilities is always needed.

Profile

• At least 3 years of relevant customer facing experience in retail or another high-end service environment
• You are versatile, organized, motivated, methodical, and professional
• You have an excellent sense of customer service
• A natural passion for people & service
• The ability to adapt to different cultures & a real sense of empathy
• A team player attitude to reach a common goal & go the extra mile
• A strong appreciation for architecture, exhibits, and museums to engage our customers
• You have a good knowledge English and Dutch. Other languages are a major plus.