User Documentation & Training Specialist – Digital &...

🌍 About the Role

Fujitsu is supporting the European Commission in the adoption and integration of Digital and AI solutions, including LLMs. We are looking for a User Documentation and Training (UDT) Specialist to support end users through high-quality documentation, training, and workshops, ensuring effective adoption of AI-enabled solutions across business processes.

This role is ideal for professionals with experience in AI user enablement, training delivery, and corporate AI adoption, particularly in large institutional environments.

🛠 Key Responsibilities

• Write and maintain user manuals for Digital and AI-based solutions
• Produce and maintain web-based documentation (websites, wikis, knowledge bases)
• Prepare and deliver training sessions and workshops on Digital/AI solutions
• Contribute to Digital/AI workshops with business and technical stakeholders
• Support the definition of AI use cases, including integration of AI solutions
• Support the adoption of AI and LLMs in daily work practices and business processes

🎓 Required Knowledge & Skills

• Experience in end-user assistance for Digital and AI solutions
• Strong knowledge of presentation tools (e.g. PowerPoint)
• Solid working knowledge of MS Office
• Experience in organising and delivering user training and workshops
• Experience in generic IT support for end users (Office Automation – minimum 1 year)

🤖 Mandatory Expertise

• At least 1 year of experience delivering AI-related workshops and training (e.g. prompting) in a corporate environment, ideally comparable to a Directorate-General of the European Commission
• At least 1 year of experience working on AI adoption projects in a similar corporate or institutional environment
• Knowledge of AI prompt engineering
• Hands-on experience supporting AI-enabled tools for business users

⭐ Preferred Qualifications

• Education at EQF Level 7 or 8 (Master’s degree or higher)
• Experience maintaining websites and/or wikis
• Experience with Data Protection implementation
• Knowledge of IT Security standards (ISO 27001, NIST)

📌 What We Offer

• Opportunity to work on high-impact AI initiatives within the European Commission
• Collaboration in an international, multicultural environment
• A role at the intersection of AI, training, documentation, and user enablement
• Support from a global technology leader — Fujitsu