Talencia Consulting - Project Manager

Context

Mission

• Manage digital projects related to customer loyalty and retail marketing
• Drive projects end-to-end: ideation, planning, execution, go-live, and follow-up
• Ensure delivery on scope, timeline, budget, and quality
• Coordinate marketing, business, IT, and external partners
• Manage risks, changes, and dependencies
• Lead testing phases and user acceptance with business teams
• Ensure alignment with PMO standards and governance
• Customer & Marketing Focus
• Translate retail marketing and loyalty strategies into digital solutions
• Work on customer journeys, Omnichannel engagement, and mobile usage
• Actively propose improvements to enhance customer experience and retention

Profile

• 5+ years of experience in digital or IT project management
• Strong experience in retail digital projects (web and mobile)
• Background in customer loyalty, CRM, or marketing platforms
• Familiar with Agile methodologies and modern digital ecosystems
• Excellent communication and stakeholder management skills
• Proactive, customer-centric, and results-oriented mindset