Technical customer Service engineer

Customer Service Specialist / Field Service Engineer – Off-Highway

Are you technically skilled and customer-focused? Join Allison Transmissions Bruges as a Customer Service Specialist and become the first point of contact for our customers and service partners. You’ll provide remote and on-site support, deliver training, and help ensure our products perform at their best worldwide.

Location & Travel

✔ Base: Bruges, Belgium

✔ Hybrid work: 1 day/week remote (after onboarding)

✔ International travel: approx. 75% Europe, occasional worldwide

Your impact

✔ Provide technical support to customers and service centers. You can perform simple

interventions yourself.

✔ Organize and deliver product training

✔ Prepare service manuals and technical publications

✔ Troubleshoot and perform root cause analysis on-site

✔ Collaborate closely with OEMs and internal teams

Responsibilities

✔ Develop training and documentation

✔ Support via email (80%) and phone (20%)

✔ Perform field analysis and problem resolution

✔ Advise on complex service issues

✔ Contribute to product improvements

Must-haves

✔ Bachelor’s degree in Electromechanics, Automotive or similar

✔ Fluent in English; Dutch is a plus

✔ Strong communication and customer focus

✔ Willingness to travel internationally

✔ Recent graduates welcome

What we offer

✔ International environment with plenty of growth opportunities

✔ Attractive salary package including meal vouchers, group and hospitalization insurance

✔ 39 hours in a 36-hour workweek → 18 extra vacation days per year

✔ Flexible working hours and hybrid work (up to 1 remote day after full training period)

✔ Development opportunities through internal and external training programs

✔ International collaboration and a highly diverse role

👉 Ready to make an impact? Apply now: seraphine.loose@alsn.com

Hashtags: #CustomerService #FieldService #EngineeringJobs #BrugesJobs #AllisonTransmissions