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Technical Service Engineer, Customer Service Engineer


Customer Service Specialist / Field Service Engineer – Off-Highway Join Allison Transmissions Bruges as a Customer Service Specialist and become the first point of contact for our customers and service partners. You’ll provide remote and on-site support, deliver training, and help ensure our products perform at their best worldwide. Hybrid work: 1 day/week remote (after onboarding) ✔ International travel: approx. Provide technical support to customers and service centers. Organize and deliver product training ✔ Prepare service manuals and technical publications ✔ Troubleshoot and perform root cause analysis on-site ✔ Collaborate closely with OEMs and internal teams Develop training and documentation ✔ Support via email (80%) and phone (20%) ✔ Perform field analysis and problem resolution ✔ Advise on complex service issues ✔ Bachelor’s degree in Electromechanics, Automotive or similar ✔ Fluent in English; Dutch is a plus ✔ Recent graduates welcome International environment with plenty of growth opportunities ✔ Flexible working hours and hybrid work (up to 1 remote day after full training period) ✔ Development opportunities through internal and external training programs ✔ International collaboration and a highly diverse role 👉 Hashtags: #CustomerService #FieldService #EngineeringJobs #BrugesJobs #AllisonTransmissions

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