AI Analyst - Conversational AI & Business Insights

📍 Insurance Industry | Chatbot Use Cases | AI Requirements & Insights

Are you passionate about bridging business needs with AI-powered chatbot solutions ? Join an innovative internal chatbot program within a leading insurance company , helping shape impactful conversational AI use cases and driving continuous improvement through data and stakeholder insights.

🔍 Role Overview

As an AI Analyst , you will play a key role in translating stakeholder and business requirements into meaningful chatbot functionality. You will analyze chatbot interactions, define conversation flows, and provide insights that improve user experience and performance.

This role sits at the intersection of business analysis, data insights, and conversational AI design .

Key Responsibilities

✅ Analyze business requirements and identify high-value chatbot use cases

✅ Define conversation flows , user intents, and information needs

✅ Monitor chatbot usage, performance metrics, and user feedback

✅ Support model evaluation and continuous improvement initiatives

✅ Collaborate closely with AI Engineers and AI Architects

✅ Document requirements, insights, and recommendations for stakeholders

✅ Ensure chatbot solutions align with organizational needs and priorities

Required Skills & Experience

🔹 Experience in Business Analysis, Data Analysis, or AI-related projects

🔹 Understanding of Conversational AI concepts and chatbot design principles

🔹 Strong analytical, problem-solving, and communication skills

🔹 Proven ability to work with internal stakeholders in complex environments

🔹 Skilled in translating functional needs into structured requirements

🔹 Experience in Insurance or Healthcare is a strong plus 🏥📑

🔹 Fluent in English , with working knowledge of Dutch and/or French 🇬🇧🇳🇱🇫🇷