Design & Research - Internship

What the student will do:

• You'll help co‑create digital products and services that set trends and impact millions of customers.
• You'll collaborate closely with UX Designers, Content Designers, UX Researchers, product teams, and IT, so that our solutions are intuitive, inclusive, and aligned with real customer needs.
• You'll work in an agile, multidisciplinary setup, contribute to small and more complex initiatives across mainly the Private Individuals domains such as Daily Banking, Investments, Insurance, Loans and Mortgages

Core activities (aligned to the key objectives of ING Belgium):

• Interaction design: map user journeys and information architecture; create product and service journeys, wireframes, and clickable prototypes in Figma; contribute to design reviews; help prepare and run usability tests; factor accessibility (WCAG) into designs.
• Content design: write and iterate UX copy, apply ING's verbal identity guidelines, and collaborate with UX Designers to ensure content clarity, consistency, and inclusivity across journeys.
• User research: support and perform user research activities: planning sessions, recruiting participants, note‑taking/moderation, synthesizing insights, and maintaining findings in our ING Research Repository (Condens) so teams can act on evidence.

Period & location:

• Primary location: Brussels (Marnix building) with a hybrid way of working of max. 3 days a week at the office.
• Period: 16/02/2026 – 23/05/2026

Typical deliverables:

• A scoped internship plan with objectives and weekly check‑ins
• Design and research artefacts (flows, wireframes, prototypes, research plans, insights reports, UX copy updates)
• A final showcase summarizing outcomes, customer impact, and next steps for handover

Skills:

• Turning customer insights into clear design and content decisions
• Building prototypes
• Writing concise, inclusive copy
• Creating research plans and insights reports
• Presenting work and explaining rationale to peers and stakeholders.
• Taking (end-to-end) ownership
• Engaging and influencing stakeholders

Attitudes:

• Customer‑obsessed and evidence‑driven; curious, proactive, and collaborative.
• Inclusive mindset with attention to clarity and accessibility.
• Ambitious and eagerness to learn and improve
• Proactive approach to challenges and work

Languages:

• English is the working language
• Dutch/French are a plus for local customer research and content.

Toolkit:

• Figma
• Maze
• Condens
• Conjointly
• Azure