Ops. Excellence Process Engineer

• Analyze and map E2E logistics processes — with a strong focus on sorting operations, parcel flows, and last‑mile delivery — using proven methodologies (Lean, Six Sigma, BPMN, VSM, and process‑mining tools).
• Identify bottlenecks across our operational flow (throughout our sorting, transport and distribution domains) through data-driven diagnostics (cycle times, capacity analysis, throughput, on‑time performance).
• Investigate root causes of operational issues using structured methods such as 5 Why's, Fishbone, KPI trend analysis, and performance dashboards.
• Design optimized processes that improve speed, reliability, and operational scalability.
• Lead improvement initiatives  on a national and local level, using project (eg. Prince2) & continuous improvement frameworks (eg. DMAIC, PDCA, Kaizen).
• Implement operational standards and process & project governance, including SOPs, quality controls, and workflow documentation.
• Report and communicate on the progress and status of ongoing projects towards the operational leadership teams.
• Monitor operational performance using logistics-specific KPIs (sorting accuracy, stop efficiency, drop density, lead time, failure rates) and drive continuous optimization.
• Collaborate closely with operational sites, delivery units, and product tribes to align improvements, secure adoption, and deliver measurable impact on service and cost.

• At least 10 years of relevant experience and operational expertise in logistics.
• An analytical, process-oriented, and critical mindset.
• Extensive experience in change management, project management, and process analysis & mapping.
• Excellent stakeholder management and communication skills.
• Bilingual in Dutch and French, with a strong command of English.

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive
monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working
  day 
• Hospitalization-, group- and
  disability insurances 
• A phone subscription, including
  GB data 
• A flexible renumeration plan,
  which allows you to customize your own benefits. A company car, bike
  leasing, public transportation, extra days off,... the choice is yours 
• Possibility to enter the
  Federal Mobility plan 
• Work/life balance, thanks to
  flexible working hours and the possibility to work from home  
• 20 days of statutory leave and
  additional extralegal days off  
• An end-of-year and
  performance-based bonus and double holiday pay  
• Many benefits from more than 100 bpost-partners