Training Business Analyst, g2 Recruitment

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Plaats

Bruxelles
1000
Brussel
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-02-06

Online to:

2026-04-07
EUR 20.00 HOUR

Training Business Analyst

g2 Recruitment
Brussel
Andere
8 uren geleden

Role Purpose Enhance and optimise chatbot‑driven customer journeys across digital banking channels, ensuring seamless, compliant, and customer‑centric interactions. Key Responsibilities Design and refine end‑to‑end chatbot journeys. Translate customer needs into clear conversational flows and requirements. Collaborate with UX, data, IT, and business teams to deliver improvements. Analyse chatbot performance data and identify optimisation opportunities. Ensure regulatory, risk, and compliance alignment in all journeys. Required Skills & Experience ~ Experience in customer journey design OR Business Analyst ~ Background in banking or other regulated industries. ~ Understanding of chatbot technologies, conversational design, or NLP concepts. ~ Ability to work in agile, cross‑functional teams. ~ English required; French or Dutch is a plus. ~ Brussels ~12 Months ~2 days a week on site Please forward your CV to Bilal.Tariq@g2recruitment.com

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