Medior Customer Journey Expert - Digital Onboarding ...

Medior Customer Journey Expert – Digital Onboarding & Customer Data (Permanent position)

📍 Brussels | Hybrid (up to 50% remote)

💼 Full-time | Long-term consultancy/Integration via Projective Talent

About the role

Projective Talent is looking for a Medior Customer Journey Expert to strengthen a leading digital business banking environment. You’ll help shape and optimise end-to-end customer onboarding journeys — ensuring that processes are seamless, compliant, and focused on delivering a great experience.

Working at the intersection of technology, data, and customer experience , you’ll translate business needs into concrete digital solutions that make an impact.

Your responsibilities

• Design, map, and continuously improve digital onboarding and customer data journeys.
• Analyse customer needs and pain points to identify improvement opportunities.
• Collaborate closely with IT engineers and product teams to deliver practical, customer-friendly solutions.
• Validate features and processes through user testing and continuous feedback loops.
• Ensure compliance with KYC, GDPR, and internal risk management standards.
• Document procedures and prepare training or communication materials for broader teams.

Your profile

• University degree or equivalent experience.
• 3–5 years of professional experience, including at least 1 year in digitalisation, business analysis, KYC, customer data, or onboarding .
• Strong analytical and organisational skills, with hands-on project delivery experience.
• Fluent in English (French or Dutch is a plus).
• Able to collaborate across teams, bridging business and IT perspectives.
• Proactive, structured, and passionate about creating excellent digital customer experiences.

Why join Projective Talent

At Projective Talent, we match talented professionals with impactful projects in leading organisations across Belgium. We believe in a collaborative culture where autonomy, expertise, and growth go hand in hand.

• A learning environment with continuous development opportunities.
• A hybrid work model built on flexibility and trust.
• A supportive network of consultants who share insights and ambition.
• The chance to shape digital experiences that truly make a difference.

Interested?

Send your CV