The field technical service professional is responsible for repairing, servicing and installing Brady equipment at the customers or in house when needed. The field technical service professional is based in Zele and reports to the Regional Field Team Leader. Within the organization there is a very intense interaction with customer service and sales teams.
Responsible for all onsite technical support activity as repairs, service, installations, training, problem solving, …
When in the office responsible to assist the solutions or repair team with their day to day activities.
The field technical service professional is responsible for the follow-up towards the customers. In case of a conflict or disagreement he/she needs to involve the sales representative to ensure the customer satisfaction.
Responsible for organizing/planning the field interventions in an efficient way.
During contact with the customer the field technical support professional is responsible in seeing opportunities for sales or service leads.
You are willing to travel for on-site service tasks.
You have a valid driver’s license.