Customer Support Specialist | German & Dutch, O&M Halyard EMEA

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Solliciteren

Plaats

Machelen
1830
Vlaams-Brabant
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-02-06

Online to:

2026-04-07
EUR 20.00 HOUR

Customer Support Specialist | German & Dutch

NYSE: OMI) is a leading global healthcare services company dedicated to Connecting the World of Medical Products to the Point of Care by providing vital supply chain services to healthcare providers and manufacturers of healthcare products. We are a global healthcare services company delivering exceptional value to our customers. After acquiring European-based Movianto in 2012, ArcRoyal in 2014 and Halyard S&IP business in 2018, Owens & Minor developed a presence in markets where three quarters of global healthcare spending occurs. Now the largest, global, healthcare-dedicated logistics company, Owens & Minor has logistics platforms strategically located across the United States and Europe. Owens & Minor's customers span the healthcare market from independent hospitals to large integrated healthcare networks, as well as group purchasing organizations, healthcare products manufacturers, and the federal government. Manufacturers with global ambitions now have a like-minded ally, Owens & Minor International provides logistics services across the spectrum of pharmaceuticals and medical products, from disposable medical supplies to devices and implants. A FORTUNE 500 company, Owens & Minor has been headquartered in Richmond, Virginia, since 1882, and has annualized revenues exceeding $10 billion. The company places a high priority on its mission, vision and values, which focus on the well-being of customers, supply chain partners, teammates and shareholders. Owens & Minor common shares are traded on the New York Stock Exchange under the symbol OMI. The Customer Service Representative will be responsible for the Customer Service activities within the DACH area. Together with his/her team, they will act as a Single Point of Contact approach, manage the full Order-To-Delivery (OTD) cycle and offer our customers better service, faster. As a company and the individual incumbent, we want to ensure differentiation by delivering remarkable service by proactively communicating and offering added value solutions. To further strengthen the Owens & Minor Global Products SBU Customer Service team for EMEA and delight our customers we are looking for a Representative Customer Service DACH based out of the Brussels headquarters (Diegem). You will join a leading company with a strong brand in the healthcare sector and a wide product portfolio of Medical Supplies with international presence. As a Customer Service Representative DACH you will manage all interactions with the Halyard (Products division) customers to serve and supply them with medical supplies. This role reports to the EMEA Customer Service Manager and you will work with a team of 2 other customer service representatives. Ownership of the full “Order-To-Delivery” (OTD) process for the specific market. Deliver pro-active customer care to your portfolio of clients through pro-active communication. Act as Single Point of Contact (SPOC) offering holistic customer service (price inquiries, substitute inquiries etc.) You support your team members and strive to achieve business KPI’s. You are a mentor to your team and ensure their development, onboarding and training is appropriate to perform their daily job in the OTC process. You take up the responsibility to interact with the different internal departments such as Supply Chain, Pricing & Tender team, Credit Control team and the different country commercial organizations to gather information to respond to customer enquiries. You have regular assessment and coaching sessions with your direct reports. Interact with our customers and our distributors Work effectively with customer service to eliminate complaints (First time right) Daily interaction with the logistics and planning team in case of back orders and stock issues Daily interaction with 3PL’s (warehouse, carriers) on timing of deliveries. Demonstrated relevant experience of 5 to 10 years as an International Customer Service Representative and/or Supply Chain, beyond call center and/or retail experience Languages Good English skills, as the business language is English A candidate is expected to be a native speaker in the market (s)he services and fluent in minimum one other language: Dutch and/or French; German is an absolute must. Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse, and Transportation personnel as well as external customer contacts. Working knowledge of SAP, MS Office Skills . Excellent skills in Excel, Word, PowerPoint, and Outlook are required accountability and “getting things done” are qualities we search for in a candidate. Drive, energy and enthusiasm for delivering to commitments and quality. Well-organized, a self-starter able to prioritize and manage multiple activities at any time # You are a team player and eager to learn! #

Solliciteren

Customer Support Specialist | German & Dutch

Plaats

Contract

Datum gepubliceerd

Online to:

Customer Support Specialist | German & Dutch

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