Usability and Accessibility Expert

Job description

We are looking for an Usability and Accessibility Expert to work from one of ICF Next's client's premises.

The Usability and Accessibility Expert is responsible for ensuring that digital products are accessible and provide a seamless user experience for all users, including individuals with disabilities. The role involves close collaboration with multidisciplinary teams to implement best practices in usability and accessibility throughout the product lifecycle.

This position requires ongoing collaboration with design, development, and quality assurance teams, as well as engagement with internal stakeholders involved in project delivery and accessibility initiatives. The expert may also collaborate with external partners or consultants to support compliance with accessibility standards and the effective implementation of best practices.

• Conduct usability testing to assess the effectiveness and accessibility of digital products.
• Collaborate with design and development teams to create intuitive, user‑friendly, and accessible interfaces.
• Ensure compliance with recognised accessibility standards and guidelines, including WCAG (Web Content Accessibility Guidelines).
• Identify and address usability and accessibility issues through user feedback, research, and testing.
• Promote accessible design and inclusive user experiences across projects and teams.
• Provide training, guidance, and resources on accessibility best practices.
• Stay informed about emerging trends, tools, and advancements in usability and accessibility.

• Proven experience in usability and accessibility testing and implementation.
• Strong knowledge of accessibility standards, guidelines, and evaluation tools.
• Excellent analytical skills and strong attention to detail.
• Effective communication and collaboration skills.
• Experience working with cross‑functional teams and managing multiple workstreams.
• Minimum of 5 years of relevant professional experience.

• Knowledge of assistive technologies used by people with disabilities.
• Familiarity with user‑centred and inclusive design principles.
• Experience working with UX design and development processes.

This role plays a critical part in supporting the delivery of high‑quality, inclusive digital products that meet diverse user needs.

The expert is responsible for planning and conducting comprehensive usability testing activities to evaluate the effectiveness and accessibility of digital products. This includes collecting and analysing user feedback, documenting findings, and working with design and development teams to implement improvements that enhance user experience and ensure compliance with accessibility standards.

The expert contributes to building accessibility awareness across teams by developing educational materials, delivering training sessions, and promoting inclusive design principles. The objective is to support a culture where accessibility is understood, prioritised, and embedded in digital product development practices.

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Working at ICF

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.