IT Support Engineer

Location:
Liège (with occasional travel / onsite / hybrid options)

Contract type:
Permanent, full-time

About TMS Group

At
TMS Group
, we're always on the lookout for great opportunities for our consultants.

Right now, we have an exciting mission with one of our clients in
Brussels
, who's looking for a
Support Engineer
with excellent communication skills in
French, Dutch, and English
to strengthen their IT team.

If you're looking for a role where you can combine your technical expertise with your language skills — and be part of a dynamic, multicultural environment — this could be your next challenge

What you'll do

As a
Support Engineer
, you'll ensure the reliability and smooth operation of our clients' IT systems.

Your main responsibilities will include:

• Providing
  Level 1/2 technical support
  to end users (and escalating when needed): diagnosing and resolving software, hardware, and network issues.
• Managing incidents and service requests through a
  ticketing/helpdesk system
  , ensuring timely follow-up and clear communication in the appropriate language (FR/NL/EN).
• Installing, configuring, and maintaining
  workstations, servers, and peripherals
  in both
  Windows
  and
  Linux
  environments.
• Assisting with
  security updates
  , patches, backups, and preventive maintenance.
• Contributing to internal
  documentation and knowledge base
  creation to share solutions and best practices.
• Collaborating with
  infrastructure, network, and development teams
  on more complex issues or improvement projects.
• Proactively identifying
  process improvements
  and automation opportunities to enhance support efficiency.

What we're looking for

We're searching for someone who checks most of these boxes

Technical skills:

• Degree in IT / Systems / Networks or equivalent experience.
• Proven experience in an
  IT support role
  , ideally in a multilingual or multi-client environment.
• Strong knowledge of
  Windows and Linux systems
  , virtualization tools, networking fundamentals (TCP/IP, DNS, DHCP…), and collaboration platforms.
• Familiarity with
  Microsoft 365
  ,
  Active Directory
  , and patch/update management tools.
• Ability to script simple automations (
  PowerShell, Bash, etc.
  ) is a plus.

Soft skills:

• Excellent
  communication and interpersonal skills
  , able to adapt your language and approach depending on the user's background.
• Service-minded, patient, and structured in problem-solving.
• Proactive, curious, and eager to learn.
• Team player who enjoys collaborating across functions and cultures.

Languages:

• French:
  fluent or native (mandatory)
• English:
  fluent (both spoken and written, required for international collaboration)

What we offer

• A
  stable permanent contract
  with a competitive salary adapted to your experience and the market.
• A
  flexible hybrid work environment
  , with the possibility of working onsite or directly with clients depending on the project.
• Real opportunities for
  career development
  : training, mentoring, and access to new tools and technologies.
• A
  dynamic environment
  where the quality of your work and your impact are truly valued.
• Classic benefits such as
  eco-vouchers
  ,
  group insurance
  , and
  extra days off
  based on seniority or performance.

Why TMS?

At
TMS
, we do things differently.

We're a close-knit team where every consultant truly matters.

No random assignments — we focus on finding
projects that fit you
.

We listen, support, and help you evolve in missions where you can grow, learn, and make a real impact.

How to apply

Interested?

Simply follow the application process directly on
LinkedIn
— no need to send an email.

Once we've reviewed your profile, we'll get in touch to schedule a conversation — over coffee or via video call .