General Services Manager

Fluxys is an international energy infrastructure group with 1,300 employees active in gas transmission & storage and liquefied natural gas terminalling. 

As a purpose-led company, we're committed to fast-track the shift to a carbon neutral world. We explore new technologies and invest in infrastructure to accommodate hydrogen, biomethane, CO2 and other molecules for a climate neutral future.

You will join a team dedicated to supporting all Fluxys colleagues in their daily work environment by ensuring that our buildings, services and facilities deliver an outstanding experience. General Services plays a key role in how every colleague feels, works and collaborates, and your mission will be to continuously elevate this experience while keeping the bright lights on every day.

For our General Services department, we're looking for a General Service Manager (m/f/x).

You will report to the Head of Procurement and General Services, under the Financial Direction.

As General Service Manager, you ensure smooth and continuous facility operations by effectively managing buildings, teams, and service partners. You enhance the internal customer experience by challenging the status quo and improving the related organizational processes in collaboration with our HR department.

• Ensure end‑to‑end operational and financial management of the General Services activities by organizing and supervising daily operations and ensuring optimal use of resources
• Oversee all aspects of building management, including preventive maintenance, incident handling, safety, HVAC, fire protection, electricity, lifts and security systems, ensuring reliability of critical facilities and a high‑quality work environment
• Steer all non‑technical facility services such as catering, cleaning, reception, guarding and workplace management with a strong focus on user satisfaction and service consistency
• Drive a culture of service improvement by auditing existing services, identifying what works and what needs to evolve, and transforming standard services into high‑quality experiences such as good catering, excellent cleaning and proactive support
• Prioritize tasks and manage expectations across internal customers while treating all colleagues as clients and ensuring their requests are handled efficiently and professionally
• Lead, coach and support a team of internal staff and external partners by putting the right people in the right place and fostering a cohesive, customer‑oriented mindset
• Manage budget by overseeing, planning and monitoring to ensure efficient use of resources and alignment with service quality ambitions
• Collaborate closely with Safety Management, HR, Dispatching and other departments to align operational priorities and guarantee seamless service delivery
• Stay up to date with trends in facility management and proactively introduce innovations that improve the employee experience
• Make decisions that balance daily operations with long‑term improvements, always keeping the bright lights on not only functionally but also in terms of service quality and customer delight

• You bring 5 to 10 years of experience in facility management or a similar environment and hold a master's degree in engineering, economics, HR or an equivalent field
• You are strongly customer‑oriented and naturally place the internal user experience at the centre of your decisions
• You communicate clearly with a variety of audiences and show diplomacy when balancing needs, expectations and constraints
• You think out of the box and enjoy modernizing, improving and reimagining services rather than simply maintaining the status quo
• You have strong people management skills and are comfortable guiding and motivating mixed teams of internal employees and external partners
• You are organized, agile and capable of prioritizing in a fast‑moving operational environment
• You have a solid understanding of building‑related technical systems and operational processes
• You are fluent in Dutch, French and English
• You are driven by ownership, engagement and the ambition to deliver high‑quality services that truly make a difference in the daily experience of colleagues across all sites

We offer a very attractive package of extra-legal benefits, including a.o.: collective and individual bonus, company car, smartphone, internet, expense allowance, meal vouchers, cafeteria plan, 38 holidays, intervention of 30% on your energy bill, hospitalisation and outpatient care insurance for the whole family, pension plan, as well as the possibility of working from home.

But above all:

• Contribute and innovate towards a carbon-neutral world
• Develop and shape a brilliant career in a fast-growing international group
• Showcase your strong appetite to contribute towards an array of dynamic projects that challenge your intellect