Team lead

The Team Lead – Integration Services is responsible for overseeing the strategy, delivery, and operational excellence of the organization's integration ecosystem, including Enterprise Service Bus (ESB), APIM and API Gateway, Managed File Transfer (MFT), event-driven integration, job scheduler platform and related shared middleware platforms.
The role includes leading an internal team while supervising and coordinating an external partner/vendor responsible for day-to-day technical operations. The Team Lead ensures that integration services are reliable, secure, scalable, and aligned with enterprise architecture and business goals.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop an internal team of integration specialists/analysts.

• Set priorities, plan work, allocate resources, and ensure timely delivery of integration solutions.

• Promote a culture of continuous improvement, knowledge sharing, and operational excellence.

Vendor & Partner Management

• Act as primary point of contact for the external partner responsible for daily integration service operations.

• Oversee partner performance, ensuring compliance with SLAs, KPIs, and security policies.

• Coordinate planning, workload distribution, escalation management, and quality assurance.

• Drive accountability and maintain effective collaboration between internal and external teams.

Integration Platform Ownership

• Govern and evolve the shared platform

• Ensure platform stability, availability, scalability, and adherence to architectural standards.

• Oversee version upgrades, lifecycle management, monitoring, and capacity planning.

• Manage integration design patterns, guidelines, and best practices.

Project Delivery & Solution Design

• Work with business stakeholders, solution architects, and project managers to design integration solutions that meet business needs.

• Validate solution designs produced by partners and ensure alignment with enterprise architecture principles.

• Coordinate delivery activities across internal and external teams.

Governance, Compliance & Security

• Ensure all integrations comply with security, data protection, and regulatory requirements.

• Oversee incident, problem, and change management processes within the integration domain.

• Contribute to IT risk management and audit activities.

Strategic Planning & Continuous Improvement

• Define the integration roadmap and contribute to enterprise digital and cloud transformation initiatives.

• Identify opportunities for automation, modernization, and process optimization.

• Evaluate new integration technologies, patterns, and tools

• Support the shift towards cloud-native, microservices, and API-first integration strategies.