Customer Service Employee, Events

About Staci
Belgium

 STACI Belgium is part of the STACI Group, a
major global logistics player specialising in the distribution of physical
marketing materials for large clients and multinationals. We serve big names in
the automotive, petroleum, food and media sectors. Our services are flex-made
and extensive. In addition to distribution, we also support our clients with
point-of-sale set-up for specific marketing campaigns and travel to set up and
dismantle events.

Curious about us? Check out our socials

Staci Belgium offers 120 permanent employees an
exciting job. We operate at two sites, Beveren & Boom. For the site in
Beveren, we are looking for a great colleague to strengthen our team as a
Customer Service Employee for events & retail (m/f/x).

Your role

After an induction period to familiarise
yourself with your job's processes, you will support your colleagues with the
daily administrative and operational follow-up and assistance for the clients
assigned to you.

• Client contact: You are the
  first point of contact for our clients' network and answer their daily
  queries (e.g. regarding deliveries, orders, webshop login, etc.). This is
  both by phone and email, in Dutch and French.
• Operational follow-up: You
  monitor transports and liaise with warehouse staff and colleagues about
  receipts, returns and distributions.
• Administrative follow-up: You
  oversee order processing and stock management via the ERP system. You keep
  the client database up to date and log complaints via a CRM system. In
  addition, you ensure the client environment of the online web platform is
  properly linked and up to date.
• Reporting: You prepare various
  reports, giving colleagues and clients a better overview of developments.
  Specifically, you produce monthly exports from various systems and carry
  out some processing in Excel.

• Customer-friendly: You answer
  the phone with a smile and are able to assist customers in a friendly and
  efficient manner.
• Communication: You easily
  interact with customers and suppliers in Dutch and French, both by phone
  and by email.
• Administrative skills: You are
  a planner, pay attention to detail, and are a true problem-solver. You can
  handle multiple tasks simultaneously without losing track of things. You
  are open to learning new software systems.
• Team spirit: You enjoy working
  in a team and are able to discuss matters openly when needed.
• Office knowledge: You work
  easily with Excel (pivot tables, hlookup & vlookup, and some basic
  functions (average, sum, count, etc.) are familiar to you).
• Experience & background:
  You have obtained a Professional Bachelor's degree (PBA) or can
  demonstrate valuable experience in a similar position. You already have
  some experience in a logistics sector role.

• Development opportunities : We offer you the chance to further develop your skills and focus
  on an active training policy.
• Involvement : You will join a friendly team where your input or ideas can make
  a real difference. We strive for an inclusive working environment where
  everyone can be themselves. Our culture is described as warm
  and authentic.
• Wellbeing : We take many initiatives to safeguard the wellbeing of our
  employees. Safety, trust, health, conviviality and fun are key aspects we
  actively pursue.
• Salary package : We offer a full-time permanent contract, with a salary range for
  this position between €2700 and €3300, depending on demonstrable
  experience and expertise. Your salary package is further complemented by
  meal vouchers (€9/day), eco vouchers (€250/year), a hospitalisation
  insurance covering family members, a sector group insurance, a remote
  working allowance and the option of a bicycle lease.
• Work-life balance &
  holidays : We work with flexible working hours in a
  37/39-hour week. In addition to annual leave, there are 12 ADV days, 3
  sectoral holidays, and one extra holiday for every 5 years of seniority.

Although
colleagues enjoy seeing each other in person at the office, remote work is also
well established. You can work from home up to 2 days per week.

Curious?

Send your
CV to , we look forward to getting to know you.