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Department Manager


About the Role
We are looking for a Department Manager to oversee a team and manage all operational and commercial activities for Africa‑focused freight forwarding.
Key Responsibilities
Team & Operational Management
Lead, coach, and support a team of six operational staff
Oversee execution of all Africa freight files from A to Z
Ensure high‑quality, timely, compliant operational delivery
Act as the go‑to person for escalations and complex operational questions
Commercial & Quotation Support
Prepare and validate quotations for clients
Support colleagues with key account activities
Work closely with the commercial team on solution design
Contribute to growing the client base in a period of expansion (no cold BD required)
Process, Quality & Coordination
Maintain close communication with international partners
Support large projects, charter operations, and door‑to‑door logistics
Bring forward ideas to improve processes and team efficiency
Ensure continuous alignment between operations and commercial teams
Who We're Looking For
7+ years of freight forwarding experience (we're flexible if you learn fast)
Strong understanding of operational freight processes
Leadership mindset - able to guide and support a team
Positive, enthusiastic, dynamic personality
Flexible, open to change, and excited about a fast‑evolving industry
Comfortable attending meetings and writing professional emails in English and French
Able to handle basic conversations in Dutch
Hands‑on, solution‑oriented, and not afraid to take ownership
Thrives in a flat, entrepreneurial structure rather than rigid corporate hierarchies

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