Service Delivery Lead
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-21Online to:
2026-04-22EUR 20.00 HOUR
Service Delivery Lead
- Response Informatics
- Brussel
- 5 dagen geleden
Role Overview
The IT Service Lead supports and oversees service activities within the organization.
The role focuses on leading the service team, ensuring high levels of customer
satisfaction, resolving escalations, and continuously improving support processes
and productivity.
The Service Lead acts as both an operational supervisor and a point of escalation,
while contributing to service excellence and team development.
Main Responsibilities
Ensure customer satisfaction at all times
Supervise and manage the service team
Coordinate customer service activities
Provide direct customer support when required
Train staff members to maintain the highest standards of customer service
Ensure compliance with company policies and procedures
Review and resolve escalations
Additional Responsibilities
Train new hires
Participate in production activities within the assigned perimeter
Evaluate team members and provide performance feedback
Improve support processes and service delivery efficiency
Required Skills
Multilingual: English + French or Dutch (mandatory)
Strong training and coaching skills
Strong coordination and team management skills
Experience in Digital Workplace Services
Profile Requirements
Minimum 8–10 years of relevant experience
Senior-level experience in service coordination and team leadership
Proven experience in training and mentoring teams
Experience within Digital Workplace Services environments
Strong communication and interpersonal skills
Ability to handle escalations and complex customer situations
The IT Service Lead supports and oversees service activities within the organization.
The role focuses on leading the service team, ensuring high levels of customer
satisfaction, resolving escalations, and continuously improving support processes
and productivity.
The Service Lead acts as both an operational supervisor and a point of escalation,
while contributing to service excellence and team development.
Main Responsibilities
Ensure customer satisfaction at all times
Supervise and manage the service team
Coordinate customer service activities
Provide direct customer support when required
Train staff members to maintain the highest standards of customer service
Ensure compliance with company policies and procedures
Review and resolve escalations
Additional Responsibilities
Train new hires
Participate in production activities within the assigned perimeter
Evaluate team members and provide performance feedback
Improve support processes and service delivery efficiency
Required Skills
Multilingual: English + French or Dutch (mandatory)
Strong training and coaching skills
Strong coordination and team management skills
Experience in Digital Workplace Services
Profile Requirements
Minimum 8–10 years of relevant experience
Senior-level experience in service coordination and team leadership
Proven experience in training and mentoring teams
Experience within Digital Workplace Services environments
Strong communication and interpersonal skills
Ability to handle escalations and complex customer situations
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