Customer Service & Project Officer M/V/X, Actiris

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België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-02-21

Online to:

2026-04-22
EUR 20.00 HOUR

Customer Service & Project Officer M/V/X

Actiris
België
15 uren geleden

Beschrijving van de functie The company is an international manufacturer active in the coatings and materials sector. It is known for its long-standing expertise, focus on quality, and commitment to supporting customers across various industries. The work environment is dynamic and collaborative, with an emphasis on continuous improvement and reliable service. Jobomschrijving Key ResponsibilitiesCustomer Support (50%) - Serve as the first point of contact for customers via phone, email, and ticketing systems. - Provide accurate information, troubleshoot issues, and ensure timely follow-up. - Manage order or service requests and ensure correct internal routing. - Maintain strong customer relationships by delivering clear communication and reliable support. - Monitor customer satisfaction and proactively identify improvement opportunities. Project Management & Analytical Support (50%) - Support ongoing projects by coordinating planning, updates, and deliverables across teams. - Monitor project timelines, identify bottlenecks, and propose solutions. - Analyse customer data, service metrics, and project performance to create actionable insights. - Prepare dashboards, reports, and presentations for internal and external stakeholders. - Contribute to process optimisation and digitalisation initiatives. Jouw profiel - Bachelor's degree or equivalent experience in Customer Support, Business Administration, Project Coordination, or similar. - Strong analytical mindset paired with excellent organisational skills. - Hands-on, structured, and comfortable working in a fast-paced environment. - Customer-oriented with excellent communication skills. - Fluency in Dutch, English & French is required. - Able to manage multiple priorities with a high sense of ownership. - Strong MS Office skills, especially Excel and PowerPoint. Voordelen van de betrekking Our client offers : - A varied role combining customer interaction and analytical project work. - A dynamic, supportive team environment. - Opportunities for professional development and growth within the company. - Attractive salary package including benefits.

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Customer Service & Project Officer M/V/X

Plaats

Contract

Datum gepubliceerd

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Customer Service & Project Officer M/V/X

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