Field Support Engineer

Job Description:

Job Title: Field Support Engineer

Location: Brussels, Belgium

Complete Onsite

Is it Permanent/ Contract: 6 months Contract

Job purpose:

• The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's end user computing environment.
• Delivering the highest level of support to end users ensuring the most cost-effective use of the business systems and allowing us to gain maximum return on the IT investment.
• This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, ticketing machines, payment devices and scanners).
• The person will also help with troubleshooting problems (in person, by telephone, or via remote access) in a timely and accurate fashion
• and provide end-user assistance where required & directed.
• On the job training will be given & over a period of time we will help develop your IT know-how in a corporate environment.

The remit of the role includes the following under the supervision of Field Services Manager:

• Install, upgrade, support and troubleshoot Windows 10, 11, MacOSx, Microsoft Office and any other authorised desktop applications.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
• Install, upgrade, support and troubleshoot Windows based laptop, desktop and MacOSx
• Install, upgrade, support and troubleshoot for Self Service ticketing machines, Chip and Pin payment devices.