Client Advocate
Solliciteren
Plaats
Sint-Jans-Molenbeek1080
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-22Online to:
2026-04-23EUR 15.00 HOUR
Client Advocate
- RDI Financial Wellness
- Brussel
- 3 dagen geleden
Join Our Mission‑Driven Team as a Bilingual Client Advocate
Location: Remote
Employment Type: Full-Time
Department: Client Services
Training Start Date: April 6th, 2026 (Training is mandatory)
Are you interested in personal finance and a meaningful career? Join us as a Bilingual Client Advocate
You will influence positive change for people and their finances. Together, CONSUMER Credit Counseling Service of Puerto Rico ) and GreenPath Financial Wellness ) will offer increased support to the 3.2 million people who call Puerto Rico home – helping them balance their budgets, reduce debt, rehabilitate their credit, acquire their first home, recover from storms, and regain financial peace of mind.
About The Role
As a Client Advocate, you'll be the first point of contact for individuals seeking financial support and guidance through GreenPath's services. This role is ideal for those who excel in fast‑paced, high‑volume environments and are motivated by helping people take their first steps toward financial wellness.
You'll engage with prospective clients, provide exceptional customer service, and help connect them to the right financial counseling resources. If you're someone who is empathetic, patient, and thrives in structured call center settings, this opportunity is a great fit.
What You'll Do
Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day-average 5 minutes per call). Delivering timely email support while managing and completing assigned tasks.
Deliver excellent customer service and support to potential and current GreenPath clients.
Enter and update client data with accuracy and attention to detail.
Schedule appointments for prospective clients with Financial Counselors.
Triage incoming calls from existing clients and creditors, routing them appropriately.
Professionally intake and review client complaints.
Maintain strict confidentiality regarding client financial information.
Perform role duties primarily while seated and using standard office equipment (phone and computer).
What You Bring
Ability to type 40 WPM at 80% accuracy.
Spanish fluency required. This role requires bilingual proficiency in English and Spanish.
Strong customer service skills, ideally in a fast‑paced environment. *Call center experience preferred but not required.
Professionalism and empathy when interacting with clients experiencing financial stress.
Excellent communication skills — clear, courteous, and efficient.
Ability to follow structured workflows and meet performance expectations.
U.S. Citizenship (required due to contract requirements).
Remote Work From Home Requirements
A private, enclosed room with a door.
Hard‑wired internet connection (ethernet required) and standard broadband internet.
Security camera in addition to standard computer setup.
Home environment must support productivity; remote work is not a replacement for caregiving.
Internet Requirements- Standard Broadband Internet
200 Mbps minimum for a single‑person residence
400 Mbps minimum for residences with 2+ people
Why join Consumers?
CONSUMER is a non-profit organization founded in 1990 with the objective of providing consumers with financial education and counseling services of the highest quality. Since our founding, we have helped thousands of consumers of all nationalities regain control of their personal finances. Many people have benefited from our educational programs, managing to acquire their first home, balance their budgets, rehabilitate their credit and regain peace of mind by being able to meet all their financial obligations.
Starting Pay
– $12.50 per hour
Additional Details
Full‑Time | 40 hours/week
Work Schedule
This role follows a Monday–Friday schedule, with occasional Saturday rotations (approximately every 6–8 weeks) based on business needs. Flexibility with weekend coverage is required.
Mon–Thu: 1:00 PM – 10:00 PM & Fri: 11:00 AM – 8:00 PM *adjustments made during Daylight Savings time
Training
Begins April 6th, 2026
Mandatory, full‑time for approximately 8 business days
After training, you transition into your regular schedule.
Ready to Support Clients on Their Path to Financial Wellness?
Apply today and become part of a team committed to making a difference; one call at a time.
Location: Remote
Employment Type: Full-Time
Department: Client Services
Training Start Date: April 6th, 2026 (Training is mandatory)
Are you interested in personal finance and a meaningful career? Join us as a Bilingual Client Advocate
You will influence positive change for people and their finances. Together, CONSUMER Credit Counseling Service of Puerto Rico ) and GreenPath Financial Wellness ) will offer increased support to the 3.2 million people who call Puerto Rico home – helping them balance their budgets, reduce debt, rehabilitate their credit, acquire their first home, recover from storms, and regain financial peace of mind.
About The Role
As a Client Advocate, you'll be the first point of contact for individuals seeking financial support and guidance through GreenPath's services. This role is ideal for those who excel in fast‑paced, high‑volume environments and are motivated by helping people take their first steps toward financial wellness.
You'll engage with prospective clients, provide exceptional customer service, and help connect them to the right financial counseling resources. If you're someone who is empathetic, patient, and thrives in structured call center settings, this opportunity is a great fit.
What You'll Do
Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day-average 5 minutes per call). Delivering timely email support while managing and completing assigned tasks.
Deliver excellent customer service and support to potential and current GreenPath clients.
Enter and update client data with accuracy and attention to detail.
Schedule appointments for prospective clients with Financial Counselors.
Triage incoming calls from existing clients and creditors, routing them appropriately.
Professionally intake and review client complaints.
Maintain strict confidentiality regarding client financial information.
Perform role duties primarily while seated and using standard office equipment (phone and computer).
What You Bring
Ability to type 40 WPM at 80% accuracy.
Spanish fluency required. This role requires bilingual proficiency in English and Spanish.
Strong customer service skills, ideally in a fast‑paced environment. *Call center experience preferred but not required.
Professionalism and empathy when interacting with clients experiencing financial stress.
Excellent communication skills — clear, courteous, and efficient.
Ability to follow structured workflows and meet performance expectations.
U.S. Citizenship (required due to contract requirements).
Remote Work From Home Requirements
A private, enclosed room with a door.
Hard‑wired internet connection (ethernet required) and standard broadband internet.
Security camera in addition to standard computer setup.
Home environment must support productivity; remote work is not a replacement for caregiving.
Internet Requirements- Standard Broadband Internet
200 Mbps minimum for a single‑person residence
400 Mbps minimum for residences with 2+ people
Why join Consumers?
CONSUMER is a non-profit organization founded in 1990 with the objective of providing consumers with financial education and counseling services of the highest quality. Since our founding, we have helped thousands of consumers of all nationalities regain control of their personal finances. Many people have benefited from our educational programs, managing to acquire their first home, balance their budgets, rehabilitate their credit and regain peace of mind by being able to meet all their financial obligations.
Starting Pay
– $12.50 per hour
Additional Details
Full‑Time | 40 hours/week
Work Schedule
This role follows a Monday–Friday schedule, with occasional Saturday rotations (approximately every 6–8 weeks) based on business needs. Flexibility with weekend coverage is required.
Mon–Thu: 1:00 PM – 10:00 PM & Fri: 11:00 AM – 8:00 PM *adjustments made during Daylight Savings time
Training
Begins April 6th, 2026
Mandatory, full‑time for approximately 8 business days
After training, you transition into your regular schedule.
Ready to Support Clients on Their Path to Financial Wellness?
Apply today and become part of a team committed to making a difference; one call at a time.
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