Role Description This is a part-time, hybrid Customer Service Officer role based in Hong Kong SAR, with flexibility to work from home for certain tasks. The primary responsibilities include managing customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and resolving any issues promptly and efficiently. The officer will act as the primary point of contact between customers and the company, ensuring a positive customer experience. Qualifications Interpersonal skills with a focus on communication and building rapport with customers Experience in Customer Satisfaction, Customer Support, and resolving customer inquiries Proficient in Customer Service and delivering excellent Customer Experience Ability to manage time effectively and handle multiple tasks in a dynamic environment Strong problem-solving skills and a customer-focused mindset Familiarity with CRM software and basic computer skills is an advantage Proficiency in English is required; additional language skills are a plus