Customer Operations Lead
Solliciteren
Plaats
Genk3600
Limburg
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-24Online to:
2026-04-25EUR 15.00 HOUR
Customer Operations Lead
- Nippon Express EMEA
- Limburg
- 1 dag geleden
The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path in Belgium and we are looking for new talents to join our mission.
For our Shared Customer Service Center in Genk, we are looking for a driven Lead who gains energy from team leadership, process improvement and customer-focused service.
As Customer Operations Lead, you act as the link between management, customers and your team. You ensure smooth daily operations, safeguard service levels and continously drive imrpovement, efficiency and quality. Thanks to your leadership, both the team and our service grow stronger every day.
What will you be doing?
Leadership & Coaching:
Coach, motivate and develop your team members
Set clear priorities and foster a positive team dynamic
Reporting & Analysis:
Monitor workload, performance and service levels
Prepare analyses and translate data into actionable improvements
Process Improvement:
Identify bottlenecks and optimize workflows
Lead imrpovement initiatives and turn best practices into sustainable processes
Operational Support & Coordination:
Operational planning (backup): support the planning team when needed to ensure continuity of operations
yard management system (YMS): follow up on YMS operations and implement identified imrpovement points
Project follow-up: take an active role in company-wide and customer-focused projects
Requirements
We are looking for a lead who:
Is a coach-minded and inspiring leader
Thinks critically and solves problems proactively
Is customer-focused and an effective communicator
Remains calm and resilient in a dynamic environment
Communicates fluentky in Dutch and English
Has an affinity with logistics
Excels in Excel and has strong analytical skills
Benefits
Full-time contract, undetermined time
Attractive salary package, including 13th month
Meal vouchers and ecocheques
Hospitalization insurance + group insurance
Transport reimbursement according to CLA PC 226
20 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 year
Mobile phone + subscription
Free coffee, tea, water, soup
You will be part of a dynamic team
Benefits Plan (\"MyChoice\")
Acquisition in response to this vacancy is not appreciated.
For our Shared Customer Service Center in Genk, we are looking for a driven Lead who gains energy from team leadership, process improvement and customer-focused service.
As Customer Operations Lead, you act as the link between management, customers and your team. You ensure smooth daily operations, safeguard service levels and continously drive imrpovement, efficiency and quality. Thanks to your leadership, both the team and our service grow stronger every day.
What will you be doing?
Leadership & Coaching:
Coach, motivate and develop your team members
Set clear priorities and foster a positive team dynamic
Reporting & Analysis:
Monitor workload, performance and service levels
Prepare analyses and translate data into actionable improvements
Process Improvement:
Identify bottlenecks and optimize workflows
Lead imrpovement initiatives and turn best practices into sustainable processes
Operational Support & Coordination:
Operational planning (backup): support the planning team when needed to ensure continuity of operations
yard management system (YMS): follow up on YMS operations and implement identified imrpovement points
Project follow-up: take an active role in company-wide and customer-focused projects
Requirements
We are looking for a lead who:
Is a coach-minded and inspiring leader
Thinks critically and solves problems proactively
Is customer-focused and an effective communicator
Remains calm and resilient in a dynamic environment
Communicates fluentky in Dutch and English
Has an affinity with logistics
Excels in Excel and has strong analytical skills
Benefits
Full-time contract, undetermined time
Attractive salary package, including 13th month
Meal vouchers and ecocheques
Hospitalization insurance + group insurance
Transport reimbursement according to CLA PC 226
20 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 year
Mobile phone + subscription
Free coffee, tea, water, soup
You will be part of a dynamic team
Benefits Plan (\"MyChoice\")
Acquisition in response to this vacancy is not appreciated.