IT Client Support Engineer
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-24Online to:
2026-04-25EUR 15.00 HOUR
IT Client Support Engineer
- Bare Cove Technology
- Brussel
- 1 dag geleden
ABOUT THE COMPANY
Bare Cove Technology (BCT) is an award-winning IT and cybersecurity solutions provider. Our team is made up of proven leaders in the fields of cybersecurity, software development, cloud technologies, and IT infrastructure and design. We support the top asset managers in the Asia Pacific region, helping our clients meet the evolving expectations of institutional investors and global regulators.
Bare Cove Technology is in a rapid-growth phase and onboarding new clients across Hong Kong, Singapore, Australia, and the UK. To support our continued growth, Bare Cove is looking to add several new members to the team.
ABOUT THE ROLE
Bare Cove Technology is looking for a IT Client Support Engineer to join our growing team. The candidate will be focused on providing high quality support analysis for BCT's core products and the technology needs of Asia's leading hedge funds and asset managers. The candidate will also gain exposure to website and system development, cyber security testing, and scripting and automation.
Job Duties:
Provide remote and onsite technical support to BCT's clients.
Escalate urgent and complex tickets to network and systems engineering team and work with colleagues to resolve.
Respond to client support requests within documented SLAs.
Keep ticketing system up to date with internal and external updates and time entries.
Setup and upgrade computer hardware and software for our company and clients as required.
Assist the development team with basic scripting and quality assurance testing.
Provide training and support to end-users on the use of laptops, workstations, and associated software and training on IT functions.
Provide support for mobile applications, cloud applications, and on-premises hardware.
Support ongoing monitoring systems and reply to all monitoring alerts within documented SLAs.
Prepare, review and provide feedback on technical audit and cybersecurity reports.
Provide correct and complete documentation of all incidents, with an accurate description of all troubleshooting steps followed, and root cause analysis.
Ensure that all IT activities comply with company policies, industry standards, and regulatory requirements.
This role is primarily based in our Central, Hong Kong office, with opportunities for hybrid remote work and business travel. The candidate will be reporting to the Head of Client Support.
SKILLS AND QUALIFICATIONS
Required Skills and Qualifications:
Interest in IT, cloud, cyber security, and automation.
Open mindset, eager to learn, open to new ideas.
Strong understanding of general IT support including using various methods of remote support.
Experience with MacOS and Windows OS.
Experience with on premise and cloud infrastructure.
Experience with Microsoft O365.
Experience with AI and automating tasks.
Good understanding of networking technologies.
Proven ability to function in a self-directed environment.
Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
Innovative thinker who is positive, proactive and readily embraces change.
Ability to handle clients professionally at all times.
Strong written and verbal communication skills.
Willing to occasionally work outside standard business when required.
Strong English and Cantonese communication skills; Mandarin is a plus; Japanese is a plus.
Preferred Skills and Qualifications:
Bachelor's Degree in Computer Science, Engineering, or related discipline.
Experience with AWS and Microsoft Azure.
Experience with cloud native applications.
Knowledge of ITIL framework.
Web development or scripting/automation experience.
Bare Cove Technology (BCT) is an award-winning IT and cybersecurity solutions provider. Our team is made up of proven leaders in the fields of cybersecurity, software development, cloud technologies, and IT infrastructure and design. We support the top asset managers in the Asia Pacific region, helping our clients meet the evolving expectations of institutional investors and global regulators.
Bare Cove Technology is in a rapid-growth phase and onboarding new clients across Hong Kong, Singapore, Australia, and the UK. To support our continued growth, Bare Cove is looking to add several new members to the team.
ABOUT THE ROLE
Bare Cove Technology is looking for a IT Client Support Engineer to join our growing team. The candidate will be focused on providing high quality support analysis for BCT's core products and the technology needs of Asia's leading hedge funds and asset managers. The candidate will also gain exposure to website and system development, cyber security testing, and scripting and automation.
Job Duties:
Provide remote and onsite technical support to BCT's clients.
Escalate urgent and complex tickets to network and systems engineering team and work with colleagues to resolve.
Respond to client support requests within documented SLAs.
Keep ticketing system up to date with internal and external updates and time entries.
Setup and upgrade computer hardware and software for our company and clients as required.
Assist the development team with basic scripting and quality assurance testing.
Provide training and support to end-users on the use of laptops, workstations, and associated software and training on IT functions.
Provide support for mobile applications, cloud applications, and on-premises hardware.
Support ongoing monitoring systems and reply to all monitoring alerts within documented SLAs.
Prepare, review and provide feedback on technical audit and cybersecurity reports.
Provide correct and complete documentation of all incidents, with an accurate description of all troubleshooting steps followed, and root cause analysis.
Ensure that all IT activities comply with company policies, industry standards, and regulatory requirements.
This role is primarily based in our Central, Hong Kong office, with opportunities for hybrid remote work and business travel. The candidate will be reporting to the Head of Client Support.
SKILLS AND QUALIFICATIONS
Required Skills and Qualifications:
Interest in IT, cloud, cyber security, and automation.
Open mindset, eager to learn, open to new ideas.
Strong understanding of general IT support including using various methods of remote support.
Experience with MacOS and Windows OS.
Experience with on premise and cloud infrastructure.
Experience with Microsoft O365.
Experience with AI and automating tasks.
Good understanding of networking technologies.
Proven ability to function in a self-directed environment.
Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
Innovative thinker who is positive, proactive and readily embraces change.
Ability to handle clients professionally at all times.
Strong written and verbal communication skills.
Willing to occasionally work outside standard business when required.
Strong English and Cantonese communication skills; Mandarin is a plus; Japanese is a plus.
Preferred Skills and Qualifications:
Bachelor's Degree in Computer Science, Engineering, or related discipline.
Experience with AWS and Microsoft Azure.
Experience with cloud native applications.
Knowledge of ITIL framework.
Web development or scripting/automation experience.
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