Officer, Customer Services
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-25Online to:
2026-04-26EUR 20.00 HOUR
Officer, Customer Services
What the role is?
Handle customer enquiries and complaints, including face to face, phone call, email and other means, regarding all activities in Operation process such as New Business, Policy Administration and Claims;
Provide service and assistance to distributors, policyholders and potential clients in professional and effective manner;
Identify and report potential problem, crisis and complaint; assist in problem solving for service quality enhancement;
Makes outbound call for follow-up cases; and
Assist in ad-hoc tasks as assigned.
What we look for ?
2- 4 years' hands-on customer services experience, preferably gained at contact centre and financial services industry;
Good command of both written and spoken English and Chinese (including Putonghua);
Bachelor's degree in related field preferred;
Willing to work on Saturday shift (rotation basis);
Pass in IIQE paper 1, 3 and 5;
Knowledge in life insurance is preferred;
Good communication and interpersonal skills; service-oriented and self-motivated; and
Positive to changes and challenges.
Handle customer enquiries and complaints, including face to face, phone call, email and other means, regarding all activities in Operation process such as New Business, Policy Administration and Claims;
Provide service and assistance to distributors, policyholders and potential clients in professional and effective manner;
Identify and report potential problem, crisis and complaint; assist in problem solving for service quality enhancement;
Makes outbound call for follow-up cases; and
Assist in ad-hoc tasks as assigned.
What we look for ?
2- 4 years' hands-on customer services experience, preferably gained at contact centre and financial services industry;
Good command of both written and spoken English and Chinese (including Putonghua);
Bachelor's degree in related field preferred;
Willing to work on Saturday shift (rotation basis);
Pass in IIQE paper 1, 3 and 5;
Knowledge in life insurance is preferred;
Good communication and interpersonal skills; service-oriented and self-motivated; and
Positive to changes and challenges.
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