Head of Support Technical Services

Overview

Make your mark for patients

Head of Support Technical Services

We are looking for a Head of Support Technical Services who is strategic, people‑focused, and solution‑oriented to join our team based at our UCB campus located in Braine‑l’Alleud, Belgium.

About the role

In this role, you are going to lead the Technical Support organisation, a transversal team supporting all Belgium Technical Services activities across the Braine campus, Leuven, and HQ. You will oversee six key workstreams—from physical asset management to compliance, laboratory equipment oversight, technical warehouse management, periodic inspections expertise, and GMP periodic controls—ensuring operational excellence, technical robustness, and regulatory compliance across all Belgian sites.

Who you will work with

You will collaborate with diverse technical, operational, compliance and quality teams across Belgian sites and act as a strategic partner to leaders within Belgium Technical Services (BelTech). You will also represent the department during internal audits and external inspections (FDA, AFMPS, DPC, corporate), while interacting closely with maintenance, engineering, laboratory, warehouse, metrology and GMP control teams.

Responsibilities

• You will lead and align the strategy of all BelTech Business Support workstreams in line with UCB priorities, risks, and objectives.
• You will manage a team of 30–50 people, ensuring skills development, resource planning, retention, performance, and well‑being.
• You will oversee OPEX planning and forecasts (€3–5M annually) and monitor OPEX & CAPEX expenditures.
• You will estimate and support investment needs linked to improvement and remediation activities.
• You will optimise maintenance efficiency, periodic GMP controls, spare‑parts inventory (€20M+), and project handovers.
• You will represent BelTech during regulatory inspections and audits and support sustainability initiatives reducing CO2, water, and waste.

Qualifications

• 10+ years in pharma and 10+ years in technical services (maintenance, utilities, periodic controls, project management).
• Proven leadership of large teams and strong people‑management skills (development, coaching, performance).
• Expertise in Maintenance Excellence (RCM, FMECA, PMO), compliance, asset management, and financial processes.
• Strong communication, customer‑focused mindset, and ability to drive change and long‑term strategy.
• Solid skills in problem‑solving, risk management, influencing, and cross‑functional coordination.
• Fluent in French and English.

About us

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?

At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.