Network Analyst

Description
Network Analyst
Examples of Duties
Troubleshoots, repairs, and implements complex information technology solutions. This includes support for system architecture, hardware, software, operating systems, distributed computing, data analysis, facilities planning, resource management, programming, system performance, communications, and networking. Understands, designs, develops, tests, selects, implements, manages, and enhances a total integrated system. Installs, configures, and maintains City of Cleveland's communications network. Manages all LAN/WAN related additions and changes at the PC level. Provides NT domain administration, back-up operations, and network support. Plans and implements the overall strategic goals of the City of Cleveland's network systems. Serves as technical lead in the design of domain and network architecture. Leads in the design, development, installation and testing of communication systems citywide. Provides consultation and customer service to the users of data and telecommunications network services and systems. Runs diagnostics and assists in the deployment of network backbone to include network switching systems, servers, routers, and departmental data and telephone systems. Consults with network operation staff and service providers to facilitate problem resolution within the City of Cleveland infrastructure. Identifies existing and emerging technologies and evaluates applicability. Maintains accurate records of all maintenance, inventory, and security measures associated with voice and data networks. Performs other job-related duties as required.

Minimum Qualifications
Associate's Degree in Information Technology, Computer Science, Networking, or related field from an accredited college, university, or vocational school required, Bachelor's Degree is preferred. Three years of full-time paid experience in IT/IS, two of which are in support of users in a Windows environment, required. (Substitution: A certification in computer networking or two years of full-time paid relevant experience may substitute for the Associate's Degree.) Must have experience that demonstrates a knowledge and understanding of local area networks (LAN), metropolitan area networks (MAN), Wide area networks (WAN), Cisco Networking, TCP/IP, Routers, Switches as well as Windows and PC client-server or web-based systems. Network certification (e.g.: CCNA, CCDA, CCNP, CCDP) is highly desired. Strong communication, documentation ability, leadership, and organizational skills are needed. Must be able to lift and carry a minimum of thirty pounds. Valid State of Ohio Driver's License required.

Supplemental Information
Duties and Tasks

• Administer and support enterprise-wide Firewall architecture, ensuring robust perimeter defense and traffic management
• Design and maintain high-level and low-level network security diagrams for data centers, DMZs, and External connectivity
• Implement industry-standard security measures and best practices using network security tools to safeguard the environment
• Proactively identify risk vectors and recommend effective solutions to strengthen the firewall infrastructure
• Perform tuning and management of URL filtering, and maintain platform specific security baselines
• Collaborate with the Cyber Security Team to investigate and respond to security incidents, including unauthorized access, malware threats, and policy violations
• Provide occasional off-hours support for critical updates or incident response as needed
• Maintain up to date documentation for systems, processes and network configurations

Preferred Qualifications

• Strong knowledge of networking protocols and technologies, such as TCP/IP, DNS, DHCP, OSPF, BGP, and MPLS
• Experience with network hardware, including routers, switches, and firewalls from vendor such as Cisco, Palo Alto.
• Basic knowledge of network security (firewalls, NSGs, VPNs, segmentation).
• Proficiency in network monitoring and management tools such as SolarWinds.
• Solid understanding of network security principles and best practices
• Excellent problem-solving skills and the ability to work well under pressure alone or in a team setting.
• Relevant certifications such as CCNA, CCNP or equivalent
• Strong communication and interpersonal skills, with the ability to interact effectively with team members

The City's guiding principles are as follows : Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.