Guest Services Supervisor
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-25Online to:
2026-04-26EUR 20.00 HOUR
Guest Services Supervisor
- Dorsett Kai Tak Hong Kong
- Brussel
- 13 uren geleden
The new 373-room Dorsett Hotel flagship is inspired by the location's dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.
For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong.
What You'll Do
Assist in managing the front desk operations, including check-ins, check-outs, and guest inquiries.
Supervise and train guest services staff to uphold service excellence and professionalism.
Address guest complaints and concerns promptly and effectively, ensuring satisfaction.
Coordinate with other departments to ensure seamless service delivery.
Monitor guest feedback and implement improvements based on suggestions.
Assist in scheduling staff shifts and managing team performance.
What We're Looking For
University graduated in hospitality or hotel management preferred.
A friendly, customer-focused individual with prior hospitality experience.
Someone who can lead by example and inspire others to deliver top-notch service.
A problem solver who can handle guest concerns with professionalism and care.
Candidate with less experience may be considered as Assistant Guest Services Supervisor
We offer attractive compensation package to the right candidate. Interested parties please apply with full resume with present and expected salary to Human Resources Department by email to [email redacted, apply via Company website]
We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purpose only. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.
For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong.
What You'll Do
Assist in managing the front desk operations, including check-ins, check-outs, and guest inquiries.
Supervise and train guest services staff to uphold service excellence and professionalism.
Address guest complaints and concerns promptly and effectively, ensuring satisfaction.
Coordinate with other departments to ensure seamless service delivery.
Monitor guest feedback and implement improvements based on suggestions.
Assist in scheduling staff shifts and managing team performance.
What We're Looking For
University graduated in hospitality or hotel management preferred.
A friendly, customer-focused individual with prior hospitality experience.
Someone who can lead by example and inspire others to deliver top-notch service.
A problem solver who can handle guest concerns with professionalism and care.
Candidate with less experience may be considered as Assistant Guest Services Supervisor
We offer attractive compensation package to the right candidate. Interested parties please apply with full resume with present and expected salary to Human Resources Department by email to [email redacted, apply via Company website]
We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purpose only. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.
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