Assistant Donor Relationship Executive
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-25Online to:
2026-04-26EUR 15.00 HOUR
Assistant Donor Relationship Executive
- Hong Kong Red Cross
- Brussel
- 20 uren geleden
The Hong Kong Red Cross was established in 1950. We belong to the World's largest humanitarian network and provide impartial and quality care to protect life and health, and to enhance the capacity of vulnerable people to live a safe and dignified life. Our services include disaster relief, special education, volunteer service, first aid and health training, and blood transfusion.
Key Responsibilities
Handle donation process in a timely manner through various payment channels
Provide frontline services to donors, related to donation transactions, information updates, donation receipts, complaints, and other kinds of enquiry, through phone, email and mail
Make follow up calls to donors on donation issues
Handle issuance and mailing of official receipts and thank you letters
Assist supervisor to liaise with internal and external parties for donation related issue
Support administrative, filing and inventory management functions of the team
Perform other ad hoc duties as assigned
Requirements
Completion of HKCEE/ HKDSE equivalent or above
Good telephone manner and customer services skills will be an advantage
Good in spoken English and Chinese (including Putonghua)
Proficient in MS Office, English & Chinese word processing
Self-motivated, detail-minded, a team player and able to work under pressure
Contract period: 1 year (renewable)
Interested candidates are invited to submit an online application, by clicking the 'Apply' button.
Review of applications will start as soon as possible and continue until 29 March 2026, or until the post is filled, whichever is earlier.
Personal data provided by job applicants will be used strictly in accordance with Agency's data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.
Key Responsibilities
Handle donation process in a timely manner through various payment channels
Provide frontline services to donors, related to donation transactions, information updates, donation receipts, complaints, and other kinds of enquiry, through phone, email and mail
Make follow up calls to donors on donation issues
Handle issuance and mailing of official receipts and thank you letters
Assist supervisor to liaise with internal and external parties for donation related issue
Support administrative, filing and inventory management functions of the team
Perform other ad hoc duties as assigned
Requirements
Completion of HKCEE/ HKDSE equivalent or above
Good telephone manner and customer services skills will be an advantage
Good in spoken English and Chinese (including Putonghua)
Proficient in MS Office, English & Chinese word processing
Self-motivated, detail-minded, a team player and able to work under pressure
Contract period: 1 year (renewable)
Interested candidates are invited to submit an online application, by clicking the 'Apply' button.
Review of applications will start as soon as possible and continue until 29 March 2026, or until the post is filled, whichever is earlier.
Personal data provided by job applicants will be used strictly in accordance with Agency's data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.
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