ICT Support Engineer
Solliciteren
Plaats
Hasselt3500
Limburg
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-25Online to:
2026-04-26EUR 15.00 HOUR
ICT Support Engineer
- Group Machiels
- Limburg
- 21 uren geleden
Group Machiels is a third-generation industrial family-owned group headquartered in Hasselt, Limburg and globally active in three major sectors: Renewable energy, Waste and water treatment activities as well as industrial & residential real estate.
Founded more than 80 years ago, Group Machiels has over the past three decades acquired substantial experience in energy generation and industrial recycling processes. With 1,600 employees in 12 countries, Group Machiels contributes to sustainable solutions in the circular economy. The Group's baseline \"closing the circle\" refers to that circular economic vision and supports this view. Together with its talent and strong partnerships, Group Machiels wants to further reinforce its leading position in sustainable solutions with profitable international growth in specifically selected niches within renewable energy, environmental management and real estate.
Your role :
As a First Line ICT Support Engineer, you are the first point of contact for internal users experiencing ICT-related issues. You provide timely, customer-focused support by resolving common incidents and service requests, ensuring minimal disruption to daily operations. When needed, you accurately escalate more complex issues to second line support, contributing to the stability, efficiency, and reliability of our IT environment.
Your responsibilities :
Act as the primary point of contact for ICT-related incidents and service requests from internal users
Log, categorize, prioritize, and resolve first-line support requests in line with defined SLAs
Diagnose and resolve common hardware, software and connectivity issues
Escalate complex or unresolved incidents to second line support with clear documentation and analysis
Provide basic support for workplace hardware and software (PCs, laptops, printers, scanners, tablets, access points)
Perform user account management tasks (e.g. onboarding/offboarding, password resets, access requests)
Support standard applications, operating systems and office productivity tools
Assist with basic network troubleshooting and connectivity checks
Follow and apply cybersecurity and ICT policies, including awareness of patching and security guidelines
Document solutions, procedures and FAQs to support knowledge base development
Guide and support end-users in the effective use of ICT tools and systems
Participate in ICT rollouts, updates and minor changes under the guidance of second line support.
Monitor tickets and user feedback to identify recurring issues and improvement opportunities
Support the implementation of the ICT strategy at an operational level
Uphold and apply Group Machiels values in daily operations
Identify recurring problems or user needs and escalate improvement suggestions to your manager
Contribute to continuous improvement initiatives in a dynamic ICT environment
Perform other job-related duties as assigned by your manager.
Who you are :
Bachelor's degree in an ICT-related field or equivalent experience
1–2 years of general ICT experience with basic knowledge of hardware, software and networking
Ability and willingness to learn new technologies and tools quickly
Basic understanding of relevant quality standards and the ability to work in accordance with company policies and management systems
Dutch and English is mandatory - Knowledge of other languages is a plus
Solid professional IT knowledge relevant to end-user support and workplace technologies
Strong analytical and organizational skills
No specific certifications required
Good communication skills, problem-solving ability, stress resistance, organised, ownership - Team player and able to work independently
Flexible to work outside standard working hours (when required)
What we offer :
An exciting and varied job at a growing family business
A dynamic work environment with short communication lines and a warm team where your contribution truly matters
A welcoming office where you enjoy working – if only for our fresh soup or your daily portion fruit
A competitive salary including a full electric company car, an attractive group and hospitalization insurance & mobile phone
Founded more than 80 years ago, Group Machiels has over the past three decades acquired substantial experience in energy generation and industrial recycling processes. With 1,600 employees in 12 countries, Group Machiels contributes to sustainable solutions in the circular economy. The Group's baseline \"closing the circle\" refers to that circular economic vision and supports this view. Together with its talent and strong partnerships, Group Machiels wants to further reinforce its leading position in sustainable solutions with profitable international growth in specifically selected niches within renewable energy, environmental management and real estate.
Your role :
As a First Line ICT Support Engineer, you are the first point of contact for internal users experiencing ICT-related issues. You provide timely, customer-focused support by resolving common incidents and service requests, ensuring minimal disruption to daily operations. When needed, you accurately escalate more complex issues to second line support, contributing to the stability, efficiency, and reliability of our IT environment.
Your responsibilities :
Act as the primary point of contact for ICT-related incidents and service requests from internal users
Log, categorize, prioritize, and resolve first-line support requests in line with defined SLAs
Diagnose and resolve common hardware, software and connectivity issues
Escalate complex or unresolved incidents to second line support with clear documentation and analysis
Provide basic support for workplace hardware and software (PCs, laptops, printers, scanners, tablets, access points)
Perform user account management tasks (e.g. onboarding/offboarding, password resets, access requests)
Support standard applications, operating systems and office productivity tools
Assist with basic network troubleshooting and connectivity checks
Follow and apply cybersecurity and ICT policies, including awareness of patching and security guidelines
Document solutions, procedures and FAQs to support knowledge base development
Guide and support end-users in the effective use of ICT tools and systems
Participate in ICT rollouts, updates and minor changes under the guidance of second line support.
Monitor tickets and user feedback to identify recurring issues and improvement opportunities
Support the implementation of the ICT strategy at an operational level
Uphold and apply Group Machiels values in daily operations
Identify recurring problems or user needs and escalate improvement suggestions to your manager
Contribute to continuous improvement initiatives in a dynamic ICT environment
Perform other job-related duties as assigned by your manager.
Who you are :
Bachelor's degree in an ICT-related field or equivalent experience
1–2 years of general ICT experience with basic knowledge of hardware, software and networking
Ability and willingness to learn new technologies and tools quickly
Basic understanding of relevant quality standards and the ability to work in accordance with company policies and management systems
Dutch and English is mandatory - Knowledge of other languages is a plus
Solid professional IT knowledge relevant to end-user support and workplace technologies
Strong analytical and organizational skills
No specific certifications required
Good communication skills, problem-solving ability, stress resistance, organised, ownership - Team player and able to work independently
Flexible to work outside standard working hours (when required)
What we offer :
An exciting and varied job at a growing family business
A dynamic work environment with short communication lines and a warm team where your contribution truly matters
A welcoming office where you enjoy working – if only for our fresh soup or your daily portion fruit
A competitive salary including a full electric company car, an attractive group and hospitalization insurance & mobile phone
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