Field Service Planner
Solliciteren
Plaats
Ottignies-Louvain-La-Neuve1340
Waals-Brabant
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-26Online to:
2026-04-27EUR 20.00 HOUR
Field Service Planner
- Krones SA (France - Belgium - Luxembourg)
- Waals-Brabant
- 9 uren geleden
Krones FBL (France, Belgium, Luxembourg) is a subsidiary of the Krones Group ), which was founded in Germany and is now a leading international player in the production, sale and servicing of machines and even complete plants for the beverage and liquid food industries worldwide.
The group employs more than 20,000 people worldwide. Krones FBL currently employs around 160 people who manage Krones' activities in France, Belgium and Luxembourg.
The Krones group is the world market leader in its industrial sector and continues to grow, focusing on sustainable and ecological solutions. At Krones, we are working towards a better future and helping to preserve our planet for future generations.
To optimise customer satisfaction and technician engagement and to continuously improve the planning performance, Krones FBL is strengthening its Planning team with an additional (f/m/x)
FIELD SERVICE PLANNER
Purpose of the Role
In the competitive world of high volume and high speed production lines, Krones distinguishes itself not only through top class machinery, but also through the way we organise and coordinate customer needs and urgencies. Our Field Service Engineers (FSEs) deliver strong value through their expertise, and this value comes to life only when their work is properly planned.
On a day-to-day basis, the Krones' Planning Team is matching Customer needs with the right competencies at the right moment, supported by complete and reliable information.
Each of our Planners is orchestrating end-to-end across:
Stakeholders (Project Managers (PM), Customer Care Managers (CCM), Business Support, Procurement)
Systems (Salesforce, SAP, Resco)
Internal and External FSEs
What awaits you?
You strive for reliable and high quality service delivery, working towards the realization of key performance indicators such as Customer satisfaction, FSE satisfaction, first time right planning, plan stability and reduced avoidable idle time.
You listen actively to both customers and FSE's, understand their realities and constraints, and translate this into concrete proposals for improvement in planning quality and communication.
• You help safeguard planning quality and stability by applying standard work, checking completeness of requests, enforcing planning rules and ensuring that commitments remain realistic and achievable.
You contribute to process adoption and continuous improvement by applying the defined planning processes consistently, identifying recurring issues and proposing targeted adjustments that improve clarity, flow and performance.
You use your knowledge and judgement to correctly interpret customer or internal stakeholder requests, and to match them with the right competencies and resources — internally, through subsidiaries, or external partners — according to the established sourcing sequence.
You communicate timely, clearly and accurately on confirmations, changes, delays or risks to all relevant stakeholders, ensuring predictability and transparency.
You operate efficiently across multiple tools and systems (Salesforce, SAP, Resco, Outlook, internal planning tools) and maintain accurate, up to date administrative and communication records that support stable end to end execution.
You contribute with
At least a bachelor degree, preferably technically oriented.
Relevant field service planning experience (scheduling under constraints, stakeholder management, and escalations) in a B2B industrial context. Experience in the food & beverage industry is an asset; Your understanding of Field Service (the typical job types, safety/tooling basics, and how competencies map to tasks… ) so you can plan first time right. Being a hands on technician background is a plus, not a prerequisite.
Your fluency in at least 2 out of 3 languages (Dutch or French, English) and/or your ability to reach an acceptable level within a few months in the third language;
Your computer literacy and ease with which you effectively use and switch between several softwares / systems. Hands on experience with SAP, Salesforce or equivalent, is a plus.
• Your strong process discipline and preference to work in an environment where procedures and guidelines are key.
Your organizational skills and the ability to manage multiple tasks simultaneously and have strong attention to detail to ensure that information is correctly and timely passed on to all relevant stakeholders;
Your active listening and excellent communication skills;
• Your ability to make decisions under pressure with clear trade offs, balancing client commitments and company constraints;
• Your team spirit and your healthy dose of entrepreneurship.
• Your diplomacy and empathy combined with assertivity.
Your service mindset: you balance technician realities (skills, tooling, travel) with customer commitments.
Your ownership and accountability: two qualities that characterize you.
Your discernment in managing the issues that come your way on a daily basis which will help you to work in a structured manner, communicate clearly and handle all the administrative tasks associated with the role.
Environment & Context
Open-ended, full-time contract with possibility to work from home after a first integration period.
This position is based out of the Krones' Belgium office, based in Louvain-la-Neuve. Your presence in the office is recommended at least 3 – 4 days a week.
Traveling is not foreseen for this role except for training and / or exceptional reasons.
Have we sparked your interest? Apply online now
@ Krones FBL, you can expect exciting challenges that make a real impact, in a team that motivates and supports you at the same time. To get our conversation started without delay, simply send us your application via our online form which takes you less than 5 minutes.
The group employs more than 20,000 people worldwide. Krones FBL currently employs around 160 people who manage Krones' activities in France, Belgium and Luxembourg.
The Krones group is the world market leader in its industrial sector and continues to grow, focusing on sustainable and ecological solutions. At Krones, we are working towards a better future and helping to preserve our planet for future generations.
To optimise customer satisfaction and technician engagement and to continuously improve the planning performance, Krones FBL is strengthening its Planning team with an additional (f/m/x)
FIELD SERVICE PLANNER
Purpose of the Role
In the competitive world of high volume and high speed production lines, Krones distinguishes itself not only through top class machinery, but also through the way we organise and coordinate customer needs and urgencies. Our Field Service Engineers (FSEs) deliver strong value through their expertise, and this value comes to life only when their work is properly planned.
On a day-to-day basis, the Krones' Planning Team is matching Customer needs with the right competencies at the right moment, supported by complete and reliable information.
Each of our Planners is orchestrating end-to-end across:
Stakeholders (Project Managers (PM), Customer Care Managers (CCM), Business Support, Procurement)
Systems (Salesforce, SAP, Resco)
Internal and External FSEs
What awaits you?
You strive for reliable and high quality service delivery, working towards the realization of key performance indicators such as Customer satisfaction, FSE satisfaction, first time right planning, plan stability and reduced avoidable idle time.
You listen actively to both customers and FSE's, understand their realities and constraints, and translate this into concrete proposals for improvement in planning quality and communication.
• You help safeguard planning quality and stability by applying standard work, checking completeness of requests, enforcing planning rules and ensuring that commitments remain realistic and achievable.
You contribute to process adoption and continuous improvement by applying the defined planning processes consistently, identifying recurring issues and proposing targeted adjustments that improve clarity, flow and performance.
You use your knowledge and judgement to correctly interpret customer or internal stakeholder requests, and to match them with the right competencies and resources — internally, through subsidiaries, or external partners — according to the established sourcing sequence.
You communicate timely, clearly and accurately on confirmations, changes, delays or risks to all relevant stakeholders, ensuring predictability and transparency.
You operate efficiently across multiple tools and systems (Salesforce, SAP, Resco, Outlook, internal planning tools) and maintain accurate, up to date administrative and communication records that support stable end to end execution.
You contribute with
At least a bachelor degree, preferably technically oriented.
Relevant field service planning experience (scheduling under constraints, stakeholder management, and escalations) in a B2B industrial context. Experience in the food & beverage industry is an asset; Your understanding of Field Service (the typical job types, safety/tooling basics, and how competencies map to tasks… ) so you can plan first time right. Being a hands on technician background is a plus, not a prerequisite.
Your fluency in at least 2 out of 3 languages (Dutch or French, English) and/or your ability to reach an acceptable level within a few months in the third language;
Your computer literacy and ease with which you effectively use and switch between several softwares / systems. Hands on experience with SAP, Salesforce or equivalent, is a plus.
• Your strong process discipline and preference to work in an environment where procedures and guidelines are key.
Your organizational skills and the ability to manage multiple tasks simultaneously and have strong attention to detail to ensure that information is correctly and timely passed on to all relevant stakeholders;
Your active listening and excellent communication skills;
• Your ability to make decisions under pressure with clear trade offs, balancing client commitments and company constraints;
• Your team spirit and your healthy dose of entrepreneurship.
• Your diplomacy and empathy combined with assertivity.
Your service mindset: you balance technician realities (skills, tooling, travel) with customer commitments.
Your ownership and accountability: two qualities that characterize you.
Your discernment in managing the issues that come your way on a daily basis which will help you to work in a structured manner, communicate clearly and handle all the administrative tasks associated with the role.
Environment & Context
Open-ended, full-time contract with possibility to work from home after a first integration period.
This position is based out of the Krones' Belgium office, based in Louvain-la-Neuve. Your presence in the office is recommended at least 3 – 4 days a week.
Traveling is not foreseen for this role except for training and / or exceptional reasons.
Have we sparked your interest? Apply online now
@ Krones FBL, you can expect exciting challenges that make a real impact, in a team that motivates and supports you at the same time. To get our conversation started without delay, simply send us your application via our online form which takes you less than 5 minutes.
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