C004633 ESOC Deployment Management Cell Head (NS) - ...
Solliciteren
Plaats
Mons7000
Henegouwen
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-26Online to:
2026-04-27EUR 15.00 HOUR
C004633 ESOC Deployment Management Cell Head (NS) - TUE 10 Mar
- EMW
- Henegouwen
- 12 uren geleden
Deadline Date: Tuesday 10 March 2026
Requirement: ESOC Deployment Management Cell Head
Location: Mons, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 700
Required Start Date: 15 April 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
Risk management
Undertakes basic risk management activities.
Maintains documentation of risks, threats, vulnerabilities and mitigation actions
Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries
Assists in the definition and management of requirements
Assists in the creation of a requirements baseline
Assists in investigating and applying authorised changes
Applies tools, techniques and processes to track, log and correct information related to configuration items
Verifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use
Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates
Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction
Change control
Develops, documents and implements changes based on requests for change
Applies change control procedures
Applies tools, techniques and processes to manage and report on change requests
Software Development Life Cycle
Summarizes the overall process for developing new software for the company product line
Differentiates respective roles and responsibilities of software engineering and other functions
Identifies common issues and considerations for bringing a new product to marketplace
Describes major phases, checkpoints and deliverables
IT Service Change Management
Provides status reports for implemented IT service changes to senior management
Implements routine changes in a live IT service environment
Generates schedule and time estimates for IT service changes
Participates in analyzing the risks, costs and benefits of proposed IT service changes
Documents the procedures and changes made in IT service
System Development Life Cycle
Clarifies the similarities and differences among life cycles; easily labels and describe each phase
Explains the basic concepts of a structured approach to application development
Describes associated standards, procedures and guidelines for the system development life cycle
Highlights the major phases, activities, checkpoints and deliverables in the system life cycle
Provides real time technical expertise and coordination in execution of deployment of change as part of Release & Deployment process, follows all predefined instructions and preparatory work in accordance with NCI Agency Change Management Directives, ESOC Service Operating Procedures and Service Operating Instructions
Supervises deployment of changes or maintenance activities and ensure customer's situational awareness and acceptance;
Manages lifecycle of change deployments and maintain an approved/emergency service interruption calendar;
Provides support at every stage of change/release and deployment management, collaborates with Customer Representatives and Change Coordinators regarding identification, assessment and planning to prevent potential impact to any IT Service delivered by NCI Agency
Assist Duty Control Officers regarding Emergency/High impact changes, highlighting issues that could have a direct effect to the Organisation;
Oversees deployment management activities, ensures changes are properly documented within the ITSM toolset, offers status updates to higher management as/when required, ensuring that all changes are properly coordinated and accepted by all stakeholders;
Contributes to early project involvement and Continual Service Improvement (CSI) processes, including developing, reviewing and updating SOP's, SOI's and Agency Instructions
Deputize for higher grade staff, if required;
Performs other duties
Requirements
Skill, Knowledge & Experience:
The candidate must have a currently active NATO SECRET security clearance
Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders
Experience in IT Service Management and practical experience in the execution of ITIL Service Operations and Transition processes;
Experience of adopting a customer-focused approach in Operations Centre environment and proficient in use of related toolsets (e.g. ITSM, Remedy);
Training/Certifications: ITIL Foundation Certification
Education, Experience and Training (Desirable):
Achieved industry standard certifications, such as Cisco Certified Network Associate (CCNA) or COMPTIA Network+ or similar.
Working in an international environment comprising both military and civilian elements;
Knowledge of NATO responsibilities and organization, including ACO and ACT
Requirement: ESOC Deployment Management Cell Head
Location: Mons, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 700
Required Start Date: 15 April 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
Risk management
Undertakes basic risk management activities.
Maintains documentation of risks, threats, vulnerabilities and mitigation actions
Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries
Assists in the definition and management of requirements
Assists in the creation of a requirements baseline
Assists in investigating and applying authorised changes
Applies tools, techniques and processes to track, log and correct information related to configuration items
Verifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use
Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates
Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction
Change control
Develops, documents and implements changes based on requests for change
Applies change control procedures
Applies tools, techniques and processes to manage and report on change requests
Software Development Life Cycle
Summarizes the overall process for developing new software for the company product line
Differentiates respective roles and responsibilities of software engineering and other functions
Identifies common issues and considerations for bringing a new product to marketplace
Describes major phases, checkpoints and deliverables
IT Service Change Management
Provides status reports for implemented IT service changes to senior management
Implements routine changes in a live IT service environment
Generates schedule and time estimates for IT service changes
Participates in analyzing the risks, costs and benefits of proposed IT service changes
Documents the procedures and changes made in IT service
System Development Life Cycle
Clarifies the similarities and differences among life cycles; easily labels and describe each phase
Explains the basic concepts of a structured approach to application development
Describes associated standards, procedures and guidelines for the system development life cycle
Highlights the major phases, activities, checkpoints and deliverables in the system life cycle
Provides real time technical expertise and coordination in execution of deployment of change as part of Release & Deployment process, follows all predefined instructions and preparatory work in accordance with NCI Agency Change Management Directives, ESOC Service Operating Procedures and Service Operating Instructions
Supervises deployment of changes or maintenance activities and ensure customer's situational awareness and acceptance;
Manages lifecycle of change deployments and maintain an approved/emergency service interruption calendar;
Provides support at every stage of change/release and deployment management, collaborates with Customer Representatives and Change Coordinators regarding identification, assessment and planning to prevent potential impact to any IT Service delivered by NCI Agency
Assist Duty Control Officers regarding Emergency/High impact changes, highlighting issues that could have a direct effect to the Organisation;
Oversees deployment management activities, ensures changes are properly documented within the ITSM toolset, offers status updates to higher management as/when required, ensuring that all changes are properly coordinated and accepted by all stakeholders;
Contributes to early project involvement and Continual Service Improvement (CSI) processes, including developing, reviewing and updating SOP's, SOI's and Agency Instructions
Deputize for higher grade staff, if required;
Performs other duties
Requirements
Skill, Knowledge & Experience:
The candidate must have a currently active NATO SECRET security clearance
Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders
Experience in IT Service Management and practical experience in the execution of ITIL Service Operations and Transition processes;
Experience of adopting a customer-focused approach in Operations Centre environment and proficient in use of related toolsets (e.g. ITSM, Remedy);
Training/Certifications: ITIL Foundation Certification
Education, Experience and Training (Desirable):
Achieved industry standard certifications, such as Cisco Certified Network Associate (CCNA) or COMPTIA Network+ or similar.
Working in an international environment comprising both military and civilian elements;
Knowledge of NATO responsibilities and organization, including ACO and ACT
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