Customer success manager - Zendesk

About my client

My client is a 40 people fast-growing, award-winning Zendesk Premier Partner (1000 projects made and rated 5/5). After reaching #1 preferred partner for the EMEA region, their next goal is to reach the same position globally.

Due to their growth, they are hiring 3 Customer Success Manager with a deep interest for AI for Belgium and Netherlands.

Your Responsibilities

Short Term (First 3 Months)

• Lead your first Zendesk implementation project and reach key milestones within scope, budget and timeline.
• Obtain Zendesk Support Admin Expert certification.
• Master internal project management processes and tools.
• Deliver high-quality Zendesk configurations aligned with customer objectives.
• Create and deveop your internal network with Sales, Project and Customer Success colleagues
• Do your best to hit customer satisfaction targets (aiming for >95% satisfaction).

Long Term

• Architect and deploy sophisticated Zendesk environments and AI-driven workflows.
• Act as a technical authority on Zendesk’s evolving AI capabilities thanks to your experience and tests.
• Coordinate project activities while ensuring alignment across stakeholders
• Suggest and implement process improvements to continuously refine delivery excellence ..

Your Profile

You are passionate about people and technology.

You understand that implementation is not about following a script, it is about solving complex, well-defined business problems through expert configuration and thoughtful analysis .

You have at least a first experience in Zendesk implementations

You are fluent in English (minimum B2 level). Dutch and French are a plus .

You operate autonomously within defined frameworks and can work with limited supervision, focusing on results .

Why Join them:

• Work on high-impact Zendesk and AI transformation projects.
• Join a globally recognised Zendesk partner with ambitious growth goals.
• Be part of a remote-first, collaborative international team.
• Gain deep exposure to cutting-edge AI-driven CX innovation.
• Receive structured onboarding and clear first-3-month expectations.
• Access continuous learning paths and Zendesk certifications.
• Contribute to shaping best practices and delivery standards across the organisation.

This is not a configuration-only role.

It is a technical leadership role within projects, where your expertise directly enables my client to achieve its global ambition.

Hiring Process

1. Initial Screening: Alignment and experience discussion.
2. Technical & Role Interview: Assessment of Zendesk expertise and problem-solving capability.
3. Stakeholder Interview: Conversation with Head of Projects and key collaborators.
4. Team Fit Meeting: Interaction with future colleagues.
5. Final Leadership Conversation: Strategic alignment and long-term vision fit.

Interested?

Apply here!