Process Consultant

Kickstart 2026 with a new career opportunity In Brussels!

Location: Brussels

Contract Type: Freelance/B2B or Employee - you decide!

Education: Secondary School

Profile: European Passport holder

Process consultant (PRO) - ITSM Configuration Management - CMDB/ITAM

Analyses the information and the processes needed to support business plans. Formulates functional and non-functional requirements of the business organisation and advises on the lifecycle of the information solutions. Evaluates the impact in terms of change management.

Nature of the tasks

• Lead the development and adoption of operational best practices for service management processes.

• Contribute to definition of an overall process strategy and goals, and ensure they are understood across all services for all processes.

• Ensure that all processes are in place, are fit for purpose and follow the standard blue print.

• Organize process advisory and tactical boards with process stakeholders.

• To ensure the management and ongoing optimisation of a centralised and fully integrated toolset solution.

• Ensure process owners and controllers are in place with clearly defined roles and responsibilities.

• Ensuring that process KPI’s are in place.

• Maintain structure and content of the process documentation in the knowledge management system.

• Organize process reviews in order to continually improve and drive the effectiveness of all processes.

Knowledge and skills

• Excellent understanding of IT service management best practices and standards (e.g. ITIL, IT4IT, …).

• Process delivery in multi-tower and multi-site environment.

• Competent in using a variety of planning methodologies.

• Strong analytical skills with ability to interpret data and statistics analysing.

• Experience in forecasting/scheduling.

• Ability to communicate verbally and in writing.

• Ability to give presentations.