About the Role We are looking for a hands-on Onsite Digital Technology Support Engineer to deliver a premium, personalized IT experience across a multi-building campus in Ghent. You will take ownership of onsite end-user support, collaboration and meeting room technology and new user onboarding, while acting as a key escalation point for more complex technical issues. Technology plays a critical role in enabling collaboration, productivity and growth across the business. The company offers an international working environment with a strong focus on quality, continuous improvement, and employee experience.
Provide high-quality, personalized onsite IT support with a strong customer-service mindset
Diagnose and resolve hardware and software issues across Windows, macOS, and iOS environments
Act as an escalation point for complex issues from the global service desk or remote teams
Support and maintain collaboration and meeting room technology (Microsoft Teams Rooms, Zoom Rooms, Neat hardware)
Provide live support for important meetings, town halls and onsite events
Perform onsite technical tasks such as network patching and wireless access point installation/replacement
Log, prioritize, and resolve incidents and requests using the IT service management system
Coordinate with internal teams and escort third-party technicians during onsite interventions
5+ years of experience in an onsite IT support, desktop support or workplace technology role
~ Strong hands-on experience supporting Windows, macOS and iOS devices
~ Solid knowledge of Microsoft 365, Microsoft Teams and Zoom
~ Experience supporting meeting rooms, A/V or collaboration technology
~ Ability to work independently onsite while collaborating with global teams
~ Professional proficiency in English; Dutch and/or French is an advantage