Software Support Engineer

💫 HIGHLIGHTS

📍 Location: Kortrijk

📄 Contract type : Permanent employment contract

💻 Hybrid working: 2–3 days remote work possible

🚀 You’ll join a company where you help keep daily operations running by supporting colleagues with IT-related issues. This is a hands-on support role where you combine troubleshooting, user support and basic infrastructure follow-up.

👉 What you'll do?

• You help colleagues when they run into problems with software, applications or their workplace setup. Most questions come in through a ticketing system, but you’ll also help people directly when needed.
• You look into issues yourself first and try to solve them without immediately escalating them further. This can include things like user access, software errors, device setup or connectivity problems.
• You help maintain the general IT workplace environment. That means supporting Windows systems, communication tools and network-related topics that affect end users.
• When you notice the same problems coming back, you flag them and think along about structural improvements.
• You help prepare and configure laptops, install standard software and make sure new employees can start smoothly from day one.
• You’re involved when new tools, updates or internal IT improvements are introduced, mainly from a support and rollout perspective.
• You help keep internal documentation usable and up to date so the team can rely on clear information.

🎯 Who tends to succeed in this role

• You take initiative and aren’t afraid to get hands-on with IT challenges.
• You stay calm when someone says, “My laptop doesn’t work!” and know how to tackle it.
• You enjoy figuring things out and learning by doing.
• You take ownership and follow issues through until they’re resolved.
• You communicate clearly and effectively in English.

⭐ Nice-to-Haves

• Knowledge of Windows environments, networks, or telecommunication.
• Experience in IT support or helpdesk is a big plus.
• Knowledge of Dutch is a plus.

👇 What’s in it for you?

• You’ll work in a structured IT environment where you’ll be able to learn quickly by doing.
• Flexible working hours and hybrid working (2–3 days remote work).
• Attractive salary package with additional legal benefits.

📩 Questions or interested?

Contact us via oumayma@recurv.be