Field Service Engineer_Customer service engineer – Off-Highway Are you technically skilled and customer-focused? Join Allison Transmissions Bruges as a Customer Service Specialist and become the first point of contact for our customers and service partners. You'll provide remote and on-site support, deliver training, and help ensure our products perform at their best worldwide.
Hybrid work: 1 day/week remote (after onboarding)
This role required international travel: approx. Provide technical support to customers and service centers. Organize and deliver product training
Prepare service manuals and technical publications
Troubleshoot and perform root cause analysis on-site
Collaborate closely with OEMs and internal teams
Develop training and documentation
Support via email (80%) and phone (20%)
Perform field analysis and problem resolution
Advise on complex service issues
Bachelor's degree in Electromechanics, Automotive or similar
Fluent in English and Dutch
Recent graduates welcome
International environment with plenty of growth opportunities
Flexible working hours and hybrid work (up to 1 remote day after full training period)
Development opportunities through internal and external training programs
International collaboration and a highly diverse role
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