Service Delivery Manager

• Ability to lead operations team (Infrastructure & Application).
• Project Management - Working with Business and IT (BSM, AO, BAL) Operations team to implement initiatives identified as part of Operations / Delivery Excellence.
• Implementing best practices for Operations Excellence.
• Supporting Sales / Solutions team in the RFP (Contract Renewal) process.
• Supporting Operations team in reducing P1 Incidents.
• Mapping of services with Application Metal Class.

Required skills and knowledge:

Must have:

• Should have working experience with Business and IT Operations team.
• Knowledge and understanding of Application / Infrastructure, ITIL Process.
• Ability to lead and manage Major Incidents.
• Service Delivery Management / IT Operations.
• Experience of ITIL processes managing a large team covering both IT Applications and IT Infrastructure.
• Experience of working in a complex environment with multiple stakeholders including onsite/offshore model.

Good to have:

• Knowledge on IT Operations (Application & Infrastructure Support).