ppbKickstart 2026 with a new career opportunity In Brussels! /b /p pbLocation: /bBrussels /p pbContract Type: /bFreelance/B2B or Employee - you decide! /p pbEducation: /b Secondary School /p pbProfile: /b European Passport holder /p h3Process consultant (PRO) - ITSM Configuration Management - CMDB/ITAM /h3 pAnalyses the information and the processes needed to support business plans. Formulates functional and non-functional requirements of the business organisation and advises on the lifecycle of the information solutions. Evaluates the impact in terms of change management. /p h3Nature of the tasks /h3 ul liLead the development and adoption of operational best practices for service management processes. /li liContribute to definition of an overall process strategy and goals, and ensure they are understood across all services for all processes. /li liEnsure that all processes are in place, are fit for purpose and follow the standard blue print. /li liOrganize process advisory and tactical boards with process stakeholders. /li liTo ensure the management and ongoing optimisation of a centralised and fully integrated toolset solution. /li liEnsure process owners and controllers are in place with clearly defined roles and responsibilities. /li liEnsuring that process KPI’s are in place. /li liMaintain structure and content of the process documentation in the knowledge management system. /li liOrganize process reviews in order to continually improve and drive the effectiveness of all processes. /li /ul h3Knowledge and skills /h3 ul liExcellent understanding of IT service management best practices and standards (e.g. ITIL, IT4IT, …). /li liProcess delivery in multi-tower and multi-site environment. /li liCompetent in using a variety of planning methodologies. /li liStrong analytical skills with ability to interpret data and statistics analysing. /li liExperience in forecasting/scheduling. /li liAbility to communicate verbally and in writing. /li /ul /p #J-18808-Ljbffr