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Service/Project Delivery Manager (Dutch Speaker)


ph3Overview /h3 pIt all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks. This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents. All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS! /p pWho are we? /p pIt all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks. This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents. All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS! /p h3What will you do? /h3 pAs a Service Delivery Manager, you will be responsible for overseeing the delivery of Managed Detection and Response services to our clients. You will work closely with our security operations team to ensure that our clients receive the highest level of service and support. You will be responsible for ensuring that our services are delivered in a timely and efficient manner, and that our clients’ needs are met or exceeded. /p pAs part of your role, you will also be responsible to oversee the onboarding of new clients into the service, making sure they are timely and effectively guided through the different steps of such a project involving the different teams within NVISO and at the Client. /p pAs a Service Deliver Manager you will : /p ul liOversee the delivery of Managed Detection and Response services to our clients /li liWork closely with the security operations team to ensure that service level agreements (SLAs) are met /li liEnsure that service delivery processes are documented and followed /li liMonitor service delivery performance and identify areas for improvement /li liWork with the sales team to ensure that service delivery is aligned with client needs /li liDevelop and maintain relationships with clients, ensuring that their needs are met or exceeded /li liProvide regular reporting on service delivery performance to senior management /li liProvide project management follow-up during the onboarding of new clients in collaboration with the different teams at the Client and NVISO. /li /ul pYou will be trained on the job in concept of: /p ul liSecurity Operations /li liProject management principles /li /ul h3Requirements /h3 ul libYou hold citizenship in one of the 32 NATO member states. /b /li liBachelor’s degree in Computer Science, Information Systems, or related field /li li3-4 years of experience in service delivery management, preferably in a Managed Detection and Response environment /li liStrong understanding of security operations and incident response /li liExcellent communication and interpersonal skills /li libLanguages /b: Dutch (fluent), English (fluent), German (nice to have) /li liStrong project management skills, with the ability to manage multiple projects simultaneously /li liExperience with ITIL or other service delivery frameworks /li liKnowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework /li liAbility to work independently and as part of a team in a fast-paced, dynamic environment /li /ul h3Benefits /h3 pbWhat do we offer /b /p pAt NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components: /p ul liA training budget of 10.000€ and 10 days every 2 years /li liWorking and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO, our staff has presented at popular hacking conferences (BlackHat, BruCON, OWASP, etc) and all of our technical staff can acquire deep technical security certifications (GSE, GXPN, GREM, GCFA, OSCP, etc) /li liAn entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun! /li liRegular team-building and fun events with legendary off-site events once a year. The location of the next team building is one of the most closely guarded secrets at NVISO… We can however disclose that we’ve visited Lisbon, Dubai and Malta over the past few years /li liOur commitment to coach and counsel you and help you grow; each employee receives a personal coach within the team, whose role is to ensure your well-being and helps you grow in your career! /li liFlexible working hours and home office possibilities /li liFlex Reward Plan /li li32 holidays /li /ul h3Application /h3 pbIF YOU’RE INTERESTED, PLEASE SEND US YOUR APPLICATION! /b /p pbWE’RE LOOKING FORWARD TO MEETING YOU! /b /p pbDisclaimer on the Use of AI Tools in the Application Process /b /p pPlease be aware that the creation and submission of application documents (e.g. CV, cover letter, case studies, etc.) using AI-powered tools is only permitted to a limited extent. /p pemOur expectations: /em /p ul liApplication documents must authentically reflect your own qualifications, personality, and motivation. /li liThe use of AI for supportive purposes (e.g. spell-checking, improving wording) is acceptable. /li libFully generated application documents created by AI without personal adaptation or review are not permitted. /b /li liUnder no circumstances may bNVISO information, data, or documents /b be uploaded to or processed by external AI tools. /li /ul pWe reserve the right to exclude applications from the selection and interview process that are clearly created primarily or exclusively by AI and show no recognizable personal input. /p pThe purpose of this policy is to ensure a fair and transparent recruitment process and to obtain an authentic impression of our applicants. /p /p #J-18808-Ljbffr

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