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Onsite & Dispatch Support Engineer


The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for diverse technical environment. While the primary focus is on digital-first support, occasional onsite presence at customer locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance. Provide first-level onsite support for hardware, AV systems, device management, and basic networking. • Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services. • Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas. • Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown. • Expertise in AV systems (experience working with technologies such as Extron, Crestron, Fusion, managed teams room devices), hardware support, and basic network troubleshooting. • expertise in AV systems, hardware support, and network troubleshooting. • Fluent in Flemish (Dutch) with English written and communication expertise. • Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms). • CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent, OEM certifications. You will receive a competitive salary, a generous benefits package and training & development in areas to help you improve. We are an Equal Employment Opportunity employer and makes all employment and employment -related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Apply now to build an amazing career and be part of a brilliant team.

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