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Online Delivery Supervisor

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Online Delivery Supervisor

Our people work together to provide specialist expertise, helping businesses achieve their goals and grow. The Head of Digital Delivery provides enterprise‑wide leadership for the organisation’s global digital and AI agenda, ensuring technology delivery is aligned to strategic priorities and enables long‑term business transformation. Acting as a unifying force between business and technology leaders, the Head of Digital Delivery drives innovation, responsible AI adoption, and modern delivery practices that elevate digital maturity, enhance operational efficiency, and position the organisation to capitalise on emerging technologies. Drive the design and execution of the global digital delivery operating model. Ensure adherence to international and BDO‑specific standards for digital and AI governance including security, responsible AI, sustainability, privacy and ethics. Oversee global portfolio prioritisation, including build/buy/partner decisions, investment cases, and lifecycle management. Digital & AI Delivery Leadership Lead the technical delivery of the global digital and AI strategy, including service line– specific digital transformation roadmaps and priorities. Oversee end-to-end engineering and platform delivery to ensure secure, scalable, high availability solutions aligned to enterprise architecture and quality standards. Implement modern delivery approaches—agile, DevOps, CI/CD, platform development—to accelerate time‑to‑value for digital solutions. Support Global service areas and key firms in developing and scaling use cases in AI and emerging tech, acting as a trusted advisor on adoption pathways, responsible AI, emerging technology, and change management. Lead senior technical leaders, providing vision, coaching, performance direction and succession planning. Build high‑performing cross‑functional teams (delivery, development, UX, data). Stakeholder Management & Influence Act as a senior advisor to business digital leaders, translating strategic objectives into executable delivery plans. Build strong relationships with back-office functions (HR, Finance, Risk, Compliance, Security) and service line leaders. Financial & Commercial Leadership Lead Technology’s investment planning for digital and AI platforms, ensuring alignment with global budget frameworks. Oversee vendor delivery governance and performance, strategic partnerships, and contract management, ensuring value extraction and capability enhancement. Ensure benefits realisation by embedding KPI-driven value measurement that links digital delivery to business outcomes, ROI, and transformation impact. Risk, Security & Compliance Work in partnership with the Global Strategy team to establish market scans to identify opportunity pipelines and translate them into actionable insights for firms, industries, and service lines. Proven success leading complex, multi country or multi firm digital initiatives and aligning diverse senior stakeholders. ~ Extensive experience directing cross functional IT and engineering teams, including product, architecture, data, UX, and platform operations. ~ Strong technical foundation across architecture, cloud engineering, AI, data platforms, and modern delivery practices. ~ Significant experience with strategic vendor governance, sourcing, and managing technology partner ecosystems. ~7+ years of product led delivery, lifecycle management, user-centred design, and portfolio governance. ~ Understanding of professional services workflows (audit, tax, advisory) and their digital transformation needs. Deep expertise in digital platforms, data ecosystems, AI/ML delivery, cloud infrastructure, and modern engineering practices. Track record modernising legacy environments and delivering cloud-native, high availability digital solutions through agile, DevOps, and data-driven delivery models. Strong grasp of AI, emerging technologies, and their application within professional services, including responsible AI practices and awareness of regulatory frameworks (e.g., Demonstrable enterprise-level strategic leadership, with strong scenario analysis and the ability to define and deliver strategic imperatives across complex global environments. Exceptional leader skilled in building, coaching, and developing high performing, diverse teams. Communicates complex technology topics clearly for senior audiences, with strong writing, presentation, and storytelling capability. You’ll join a collaborative global team that values your perspective, amplifies your ideas, and supports your growth. By providing personal information during the application process, you consent to BWS processing your personal data for the purpose of treating your application, evaluating your candidacy, and contacting you about the position for which you have applied. We also may process your personal data to: You also agree that we may share such data with BDO firms and service providers, if relevant to this job application. BWS does not collect ‘sensitive’ personal information except when voluntarily provided by the candidate as part of the application. If you voluntarily provide sensitive personal information as part of your application, you consent to the use of that information by BWS for legitimate business purposes and the transfer and storage of such information to and in BWS databases.

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