Business Analyst, Codux | VINDAZO in België

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Plaats

Kontich
België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-03-06

Online to:

2026-05-05
EUR 15.00 HOUR

Business Analyst

Codux
België
13 uren geleden

What if customer service could be proactive, strategic, and deeply human all at once? As a

Business Analyst – Customer Service

(or as a

Dux , as we call ourselves), you are the architect of that transformation. You are the ultimate connector by diving into workflows, spotting hidden opportunities, and building the

new way of working

for future customer service. Your goal in mind:

transform service teams from firefighters into impact drivers .

More about you You bring

+- 3 years of experience as a business analyst

to the table, preferably in a customer engagement context. As someone with a formidable track record in

analyzing and improving

(service) processes, you easily spot inefficiencies and design

smooth and smart workflows . You focus on finding ways to

improve customer experiences

in an ever-empathic way. You’re not afraid of taking responsibility or exploring new ways of working. Your teammates bring you energy, and you’re happy to travel

2-3 days per week to client sites

in Brussels, Antwerp, or Ghent. It's imperative that you speak

Dutch and English . French is a welcome extra, certainly not a must. What else would be great: Experience with

Service Design and Journey Mapping. If you’re used to work with

AI

to increase your personal effectiveness. Certifications like

Scrum, BPMN, ITIL, APQC

What you’ll be doing at Codux You’ll

start customer engagement by analyzing their current as-is situation , identifying gaps, and aligning them with their business goals. You’ll

lead workshops with key stakeholders to expose hidden pain points

using service design. Finally, you’ll

set up a plan to tackle these and implement improvements

across people, platforms, and processes. During implementation,

you’re the guide defining the way ahead

to create maximal impact. You keep track of the progress and align with different stakeholders to keep the project on track for success. And there’s more: You’ll

drive digital innovation

by leveraging automation and AI

to shape the future of service. You’ll

take care of smooth adoption and lasting impact

by delivering training and best practices. You’ll

measure impact using KPIs and continuous feedback loops .

About Codux We are a Belgian consultancy firm specializing in

Customer Service Transformation . We believe that too many times people forget about the business value of projects and are not driving impact. We want to change that by bringing our long-term business expertise combined with our startup-drive to our customers. While being supported by the broader

Cronos Groep

ecosystem to engage in larger projects. More info about us

here

Looking for a new challenge where you take up responsibility & rethink how companies engage with their customers? Apply now!

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