Quality Manager – Operations / Service Management - ...
Solliciteren
Plaats
BrusselsBelgië
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-03-06Online to:
2026-05-05EUR 20.00 HOUR
Quality Manager – Operations / Service Management - 12-month contract - Brussels
Quality Manager – Operations / Service Management - 12-month contract - Brussels
One of our important clients is currently looking for a Quality Manager – Operations / Service Management for a 12-month contract in Brussels. Day rate is negotiable.
Quality Manager – Operations / Service Management
Location: Belgium (3 days onsite)
Languages: English + Dutch or French
Description
As Quality Manager, you will drive continuous improvement of service quality, efficiency and productivity within Operations. You will work closely with business and operational teams to design, optimize and implement processes in line with ITIL best practices.
Key Responsibilities
Must Have
If you are interested please send me your CV and I will contact you as soon as possible with further details.
One of our important clients is currently looking for a Quality Manager – Operations / Service Management for a 12-month contract in Brussels. Day rate is negotiable.
Quality Manager – Operations / Service Management
Location: Belgium (3 days onsite)
Languages: English + Dutch or French
Description
As Quality Manager, you will drive continuous improvement of service quality, efficiency and productivity within Operations. You will work closely with business and operational teams to design, optimize and implement processes in line with ITIL best practices.
Key Responsibilities
- Design and implement new services using ITIL processes
- Improve Service & Support processes (SLM, Service Catalog, Knowledge Management, CSI)
- Define and execute improvement plans
- Translate business needs into functional processes and specifications
- Work with ServiceNow teams to implement processes
- Maintain process documentation and support roadmap definition
- Coach BAU managers on process execution
- Monitor service quality and compliance
Must Have
- 4+ years' experience in service management, operations or process improvement
- Strong knowledge of ITIL / IT4IT
- Experience with Service Level Management, Service Catalog and Continual Improvement
- Fluent English (C1) + Dutch and/or French (B2)
- Bachelor level or equivalent experience
- Available for 3 days onsite per week
If you are interested please send me your CV and I will contact you as soon as possible with further details.
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