IT/OT Support engineer

IT-OT Support Engineer

📍 Brussels Region | Permanent Contract (CDI) | Full-time

2 days on-site | 3 days remote after onboarding

IT-OT Support Engineer – About the Company

For a stable, family-owned SME active in industrial automation and industrial communication, we are looking for an IT-OT Support Engineer .

The company has been operating for over 50 years on the Belgian and Luxembourg markets and is recognized for its technical expertise, customer-centric approach, and long-term vision.

You will join a small, close-knit team where trust, autonomy, and knowledge sharing are key values.

IT-OT Support Engineer – Your Role

As an IT-OT Support Engineer , you are the first technical point of contact for industrial clients.

You act as the bridge between IT and OT environments and support customers with network, communication, and IIoT-related challenges.

IT-OT Support Engineer – Your Responsibilities

• Provide technical support to customers via phone and email
• Analyze and resolve issues related to industrial networks and IIoT solutions
• Collaborate with internal colleagues and external technology partners
• Test new products and functionalities
• Share technical knowledge internally and support sales engineers
• Continuously develop product and market expertise through training
• Guide customers toward reliable and sustainable technical solutions

IT-OT Support Engineer – Your Profile

• You are a problem-solving engineer who persists until the right solution is found
• Structured, proactive, and strong communicator
• Degree in Applied Computer Science / ICT or equivalent experience
• Solid knowledge of:
• Routing & switching
• TCP/IP, VPN
• DHCP, DNS
• LAN / WAN
• SQL & APIs
• Experience or strong interest in OT networks and industrial protocols is a major plus
• Strong interest in IIoT / Industry 4.0
• You are looking for a stable environment with long-term growth opportunities
• Fluent in Dutch and French (mandatory)
• Professional level of English

IT-OT Support Engineer – What’s Offered

• Permanent contract (CDI) in a stable and growing organization
• Autonomous and technically challenging role
• Competitive salary package including:
• Company car
• Mobile phone
• Laptop
• Additional fringe benefits
• Internal and external training programs
• Strong focus on work-life balance
• Direct involvement with industrial clients and projects

IT-OT Support Engineer – Interested?

Are you an IT/OT professional with a strong interest in industrial communication and IIoT, looking for a long-term role within a people-oriented organization?

Then this opportunity might be the right next step for you.